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  1. Professionalisation of HR at Mahindra (A): Trigger for Transformation

    Authors: Sharma, Sunil; Tripathi, Rajeshwar; Dalvi, Riya; Tikoo, Shivin;

    Reference No: STR0458(A) Pages: 7 Published on: 16, March, 2021

    Abstract: The three cases provide a longitudinal account of the transformation of the Human Resource (HR) division of Mahindra’s Automotive and Farm Equipment Sector (AFS). An aspirational nudge from the Managing Director about the need for a more strategic HR role triggered the transformation exercise. The follow-up diagnostic study revealed ... More

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  2. Shaping HRM Practices in SES: Where People Love to Learn, Work and Live

    Authors: Varkkey, Biju; Shah, Virangi;

    Reference No: HRM0264 Pages: 31 Published on: 24, February, 2025

    Abstract: Stakeholders Empowerment Services (SES), is a not-for-profit proxy advisory firm based in Mumbai, India, with over 40 employees. Founded by Jitendra Nath Gupta (JNG), SES primarily aimed to protect investors from corporate scandals by providing research-backed voting recommendations. JNG assembled a unique team with about 73% of employees coming from underprivileged backgrounds ... More

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  3. All India Police Duty Meet Website (B)

    Authors: Rai, Rajnish ;

    Reference No: PSG0134(B) Pages: 9 Published on: 29, September, 2020

    Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More

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  4. All India Police Duty Meet Website (C)

    Authors: Rai, Rajnish ;

    Reference No: PSG0134(C) Pages: 4 Published on: 29, September, 2020

    Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More

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  5. All India Police Duty Meet Website (A)

    Authors: Rai, Rajnish ;

    Reference No: PSG0134(A) Pages: 23 Published on: 29, September, 2020

    Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More

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  6. Samardha Infotech: A Specially Abled Organisation

    Authors: Vashisth, Tarun Kumar; Varkkey, Biju;

    Reference No: HRM0245 Pages: 20 Published on: 19, May, 2020

    Abstract: Samardha InfoTech is an organization dealing in low-end BPO tele-services, with the theme “Sales as Service”. The company aims to provide employment to the needy; 60% of its employees are persons with various types of disabilities. Samardha strives to create an all-inclusive environment so that employees with disabilities, along with non-disabled ... More

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  7. Dealing with Indiscipline (A)

    Authors: Sheth, N R; Shukla, H C;

    Reference No: P&IR0024 Pages: 20 Published on: 1, January, 1974

    Abstract: Deals with an alleged act of indiscipline on the part of an employee in a large public sector corporation. Part A of the case gives some basic information about the charge of indiscipline against the employee as recorded by an officer. On the basis of this information, trainees can be ... More

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  8. Strategy Formulation

    Authors: Maru, Rushikesh M; Satia, J K;

    Reference No: PSG0020TEC Pages: 4 Published on: 1, January, 1977

    Abstract: The note outlines the steps that a branch of the Family Planning Association of India would need to take in formulating a branch study. This would require: 1) Defining the broad goals and objectives of the branch in terms of services to be provided, client segments, regional coverage, and channels to ... More

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  9. Village Health and Nutrition Day (VHND)

    Authors: Joshi, Sanjay; Ramani, K V; Mavalankar, Dileep;

    Reference No: CMHS0005 Pages: 6 Published on: 10, May, 2010

    Abstract: Inter-sectoral convergence between Health and Nutrition activities is the focus of the Village Health Nutrition Day (VHND) programme under NRHM of the Ministry of Health and Family Welfare, Government of India. The ASHAs, Angan Wadi Workers, Auxiliary Nurse Midwives and the Panchayati Raj Institute members work as a team to ... More

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  10. Zenithon: Lost in Transition

    Authors: Iyer, Lakshmi Shankar; Arun Kumar, Arti; Singh, Manjari; ;

    Reference No: HRM0266 Pages: 11 Published on: 29, January, 2026

    Abstract: This case underscores the significance of knowledge transfer within a consulting organisation. Jayesh, a young executive at Zenithon Consulting, was burdened with the workload of three employees, working 14–16 hours daily without adequate support. The absence of his manager, Ron, who was on medical leave, revealed critical gaps in knowledge documentation ... More

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  11. Riser WindKing: The Challenge of B2B Salesforce Management

    Authors: Bapat, Gautam; Dua, Gautam; ;

    Reference No: HRM0261 Pages: 12 Published on: 18, January, 2024

    Abstract: Founded in 2003, Riser Import & Export Pvt. Ltd. (RIEPL), Surat (India) designed, manufactured and sold industrial scale air cooling equipment parts under the brand name “Riser WindKing” (RWK). It was a family owned MSME with clients in industries like pharma, textile, etc. Since the company provided specialized solutions, a technically sound ... More

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  12. Nucor Rochelle India Limited (NRIL)

    Authors: Vohra, Neharika; Narain. Arohini; Bhatnagar, Deepti;

    Reference No: OB0234 Pages: 23 Published on: 21, August, 2018

    Abstract: The case describes how a leader simultaneously addresses various aspects of business and people management to achieve a turnaround. The actions taken by the leader to get rid of the non-functional practices, nurture the existing practices, and create new strategies and processes to accomplish business growth are described. The leader ... More

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  13. Tanjore Cooperative Marketing Federation (A) **

    Authors: Gupta, V K;

    Reference No: CMA0176(A) Pages: 11 Published on: 5, September, 1969

    Abstract: This case is on organisation building in a firm which is operating under highly dynamic market conditions. It relates to building up of a procurement organization which is the key to successful operations of a rice mill. The questions raised are what makes an organization viable, what are the skills ... More

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  14. The Star System (C) **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0143(C) Pages: 6 Published on: 1, January, 1970

    Abstract: The managing director appoints a committee of the bank's senior officers, with an outside consultant as its chairman, for working out an appraisal system, and recommending a promotion policy. The committee visits different branches and meets the officers to ascertain their opinions and reactions to the "Star System" of appraisal ... More

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  15. Yashoda Interventions

    Authors: Joshi, Sanjay; Ramani, K V; Mavalankar, Dileep;

    Reference No: CMHS0006 Pages: 7 Published on: 10, May, 2010

    Abstract: Yashodas in the maternity wards are a source of support to women at the time of childbirth. Yashodas ensure that mothers and newborns stay for at least 48 hours at the institution so that health care services such as immunization, nutrition and hygiene are provided. The case highlights the issues faced ... More

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