All India Police Duty Meet Website (B)

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Abstract

The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay faced significant resistance from senior police officers, and he had to navigate the realm of organisational politics to implement the organisational change project within severe time constraints. Vijay had clearly articulated the design principles of efficiency, transparency and accountability behind the implementation of the IT project right from the beginning. While he took ownership of the project to see it through, he also sought the sponsorship of the top leadership to overcome contingencies in a project of dynamically changing scope and tight deadlines.

Additional Information

Product Type Case
Reference No. PSG0134(B)
Title All India Police Duty Meet Website (B)
Pages 9
Published on Sep 29, 2020
Year of Event 2010
Authors Rai, Rajnish ;
Area Public Systems Group (PSG)
Discipline Human Resource Management, IT and Systems, Public Policy and Law
Sector Government, Public Sector
Learning Objective To envision an IT based design that can enable more effective operational delivery of organization processes. To understand how organization politics can prevent IT projects from taking off and mechanisms for navigating politics. To understand how IT projects are situated in numerous contigencies and developing the capacity to resolve these contegencies. To chart commitment paths to ensure that compromises with design do not end up derailing change projects. To facilitate the continous adoption of change projects to ensure that lessons learned from a change project are not organizationally forgotten.
Keywords IT-based solutions; leadership; Indian police; AIPDM
Country India
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