Reference No: OB0115TECPages: 5Published on: 1, January, 1980
Abstract: Nonverbal communication confirms, contradicts or acts as a powerful substitute for verbal communication in almost all interpersonal transactions. In his book, "Manwatching??A Field Guide to Human Behaviour," highly illustrated with field observations, Desmond Morris shows how people signal their attitudes, desires and innermost feelings more powerfully through unconscious bodily ... More
Reference No: P&IR0038(A)Pages: 6 Published on: 1, January, 1972
Abstract: Describes in a historical perspective the background of the management and employees, and gives an account of the industrial relations machinery existing in the organization before the management formally launched the personnel function. This case acts as background material for the subsequent cases. In itself, it lends itself to a ... More
Reference No: P&IR0147(A)Pages: 8Published on: 1, January, 1981
Abstract: Refers to the preparations made by a union for negotiating a new wage agreement. Case (A) deals with collection of data by the union. Case (B) P&IR0147(B) shows how the union obtains the help of a group of academicians in analyzing and interpreting the data with a view ... More
Reference No: P&IR0043(B)Pages: 3 Published on: 1, January, 1974
Abstract: Describes how the act of indiscipline on the part of an employee was actually handled by the officers concerned. It also describes the points of view of various persons involved in the situation regarding the nature of indiscipline and the constraints within which it should be handled. Ultimately, the employee ... More
Reference No: HRM0236Pages: 14Published on: 26, September, 2017
Abstract: The case discusses issues in the process of professionalising a family-owned manufacturing firm in the steel tubes and pipes industry. Set during 2008-2012, the case highlights the increased competition and the consequent growth in the sector that drives the need for professionalisation. In order to remain competitively relevant, the owners, ... More
Reference No: F&A0193(B)Pages: 19 Published on: 1, January, 1973
Abstract: The case focuses on the administration of management control systems. The impact of a variety of factors, such as organizational structure, top management commitment, individual personalities, interpersonal relationships, plus the role and organizational location of the controller are highlighted. ... More
Reference No: OB0172TECPages: 14Published on: 1, January, 1985
Abstract: Introduces the concept of transactional analysis. It discusses briefly the meaning and relevance of TA concepts like ego states, transactions, strokes, time structuring, games, psychological positions, and OK and not?OK managerial styles. ... More
Reference No: P&IR0181Pages: 9Published on: 3, March, 1994
Abstract: The case is a simulation exercise on understanding manning norms for a few categories of workmen. With the changing environment coupled with technological progress, it is felt that productivity will need to be stepped up. The exercise will help participants to focus on manning requirements taking into account the changed ... More
Reference No: OB0233Pages: 7Published on: 26, June, 2018
Abstract: Mohan Dixit, Head, Sales and Marketing, India Operations, EuroMotoCorp Pvt. Ltd., an automobile manufacturing multinational company headquartered in Munich, Germany. This case outlines the harried nature of his life: professional problems (decrease in the market share, not being able to say 'no', unable to delegate, pressed for time, member of ... More
Reference No: PSG0045Pages: 16Published on: 1, January, 1982
Abstract: The case traces the evolution of a rural health project in a backward district. It describes the reasons for the project team's work in this field and identifies its activities and their interrelationships. Managerial responses in terms of charges that have taken place in the project over time are presented. ... More
Reference No: OB0184(B)Pages: 14Published on: 1, January, 1990
Abstract: This case describes the organizational structure and systems of Natural Resources Corporation and the feelings of the people working within these. A team of consultants appointed by the company is required to evaluate these organizational arrangements and make recommendations to the newly appointed managing director of the company. As background ... More