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Latest published cases

List of Latest Published Cases

  1. Bank of Baroda's Branding Exercise (B)

    Authors: Sharma, Meenakshi;

    Reference No: COMM0006(B) Pages: 12 Published on: 26, February, 2010

    Abstract: The case deals with the steps taken to strengthen the internal communication channel in order to bring about employee engagement during the branding exercise of the bank in 2005 and to make it a deep change of style of business rather than only a change in logo and colours. ... More

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  2. Launching a new DCF Branch at Aviva Life Insurance Co India

    Authors: Varkkey, Biju; Joy, Roshni;

    Reference No: P&IR0207 Pages: 22 Published on: 31, March, 2009

    Abstract: The Indian Insurance Industry is facing tough times not only in the business front but also in attracting and retaining talent in the sales function. Aviva India had re-entered the Indian life insurance market in 1995, but started business operations a few years later. In addition to the bank assurance business ... More

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  3. People's Bank Reorganization

    Authors: Ramachandran, K;

    Reference No: P&IR0177 Pages: 6 Published on: 1, January, 1989

    Abstract: Based on a long-felt need the People's Bank was reorganized. One of the major changes was the creation of a full-fledged department of personnel/industrial relations. Although there were technically qualified persons already on the rolls of the bank to head this department, an outsider with several years banking experience ... More

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  4. Snowball (Part I to V)

    Authors: Swamy, S; Rao, Sreenivas S;

    Reference No: BP0170 Pages: 8 Published on: 1, January, 1981

    Abstract: Mr Soni, Branch Manager of Safe Bank, is called upon to handle an altercation between a bank employee and a client, which, while seemingly trivial, has the potential to turn into a union-management conflict. The situation unfolds itself in bits and pieces over two days and becomes a matter ... More

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  5. Grindlays Bank Strike

    Authors: Verma, Pramod;

    Reference No: P&IR0148 Pages: 16 Published on: 1, January, 1981

    Abstract: Grindlays Bank has a strike for nearly ninety days. Several issues arise as a result of the bank bringing out advertisements favouring its position. Newspaper reports and critical comments are also included in the case. The case can be used as a basis for discussing the role of management, union ... More

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  6. Navjivan Bank (A)

    Authors: Govindarajan, V; Rao, T V; Sheth, N R;

    Reference No: OB0161(A) Pages: 10 Published on: 1, January, 1980

    Abstract: Presents the history and growth details of a bank with several thousand employees. The organizational structures at the branch level, at the zonal level and at the central level are presented. Some of the critical roles and their evaluation in the bank are also described. ... More

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  7. Navjivan Bank (C)

    Authors: Govindarajan, V; Rao, T V; Sheth, N R;

    Reference No: OB0161(C) Pages: 9 Published on: 1, January, 1980

    Abstract: Describes the problems and issues posed by the organizational structure and systems existing in the bank as described in Navjivan Bank (A). Problems at branch, regional and zonal levels are described with sample events. ... More

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  8. Premier Bank (A)

    Authors: Sachdeva, P S;

    Reference No: P&IR0056(A) Pages: 6 Published on: 1, January, 1976

    Abstract: Premier Bank was nationalized in 1969 and grew rapidly between 1969 and 1972. The bank's activities were diversified and expanded to cover more areas, particularly rural. Over 2,500 new employees were added and 300 new branches opened in 1970-72. A major reorganization of the organizational structure was also done so that the work could be ... More

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  9. White-Collar Unionism: A Case Study

    Authors: Sheth, N R; Krishna, Gopal;

    Reference No: P&IR0083 Pages: 8 Published on: 1, January, 1975

    Abstract: This study description is based on the authors' interviews with a large number of employees and executives of a nationalized bank. It describes the reasons behind white collar employees forming a trade union. ... More

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  10. Sanjay: The Branch Manager **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0147 Pages: 11 Published on: 1, January, 1971

    Abstract: Sanjay, the branch manager, is dissatisfied with his performance evaluation during 1965. He has doubts about the soundness of the appraisal system where five different functionaries at the head office evaluate performance. Each functionary evaluates the manager's performance with respect to the work (deposits, advances, public relations, inspection, follow-ups, etc.) for ... More

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  11. Problem Employee **

    Authors: Shah, B G; Sheth, N R; Krishna, Gopal;

    Reference No: F&A0142 Pages: 28 Published on: 1, January, 1970

    Abstract: Deals with the problem of handling an undisciplined employee at a bank's branch office. The employee, who is an active union member, has an unflattering performance record. Repeated memos from the branch manager fail to improve his performance. Ultimately, the branch manager, with the concurrence of the head office, conducts ... More

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  12. Sterling Bank **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0136 Pages: 34 Published on: 1, January, 1970

    Abstract: A nationalized bank with a history of slow growth plans for a "big leap forward". The development plans can be examined in relation to the nature of existing manpower, the structure of union-management relations, the existing organization structure, and the economic realities of the total organization and its various ... More

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  13. Ganga Bank **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0134 Pages: 12 Published on: 1, January, 1970

    Abstract: The case deals with the efforts of the bank's O&M department to evolve work norms for assessing staff needs at the bank's branches, and discusses the practical problems faced by regional managers in this regard. ... More

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  14. The Star System (C) **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0143(C) Pages: 6 Published on: 1, January, 1970

    Abstract: The managing director appoints a committee of the bank's senior officers, with an outside consultant as its chairman, for working out an appraisal system, and recommending a promotion policy. The committee visits different branches and meets the officers to ascertain their opinions and reactions to the "Star System" of appraisal ... More

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