Abstract
Mr Soni, Branch Manager of Safe Bank, is called upon to handle an altercation between a bank employee and a client, which, while seemingly trivial, has the potential to turn into a union- management conflict. The situation unfolds itself in bits and pieces over two days and becomes a matter of worry for the regional office.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | BP0170 |
| Title | Snowball (Part I to V) |
| Pages | 8 |
| Published on | Jan 1, 1981 |
| Authors | Swamy, S; Rao, Sreenivas S; |
| Area | Strategy (STR) |
| Discipline | Human Resource Management, Strategic Management |
| Sector | Banking Finance Insurance (BFI) |
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