Reference No: STR0466Pages: 17Published on: 11, May, 2022
Abstract: In 2018-19, Jet Airways stood nearly grounded. An airline that, just 5 years ago, had spread its wings across the world witnessed a stunning turnaround in its fate. The company appeared to face a perfect storm, with competition from low-cost carriers and increasing fuel prices. To excel and be a market ... More
Reference No: P&IR0209Pages: 3Published on: 1, June, 2011
Abstract: Shweta, Head, India Operations of FV IT Labs, was facing a decision dilemma. While she was aware of irrational behaviour on part of the founder and CEO of the company at times, there seemed to be nothing she could do about it. From trivial matters like bill payments to approval ... More
Reference No: CISG0087EXPages: 10Published on: 19, July, 2005
Abstract: This case is based on the experience of a small financial firm, Shiva Financial Services (SFS), involved in the collection of bills for a large cell phone operator. SFS uses electronic spreadsheets extensively in monitoring the collection process. The case illustrates the way SFS uses the spreadsheet software for data ... More
Reference No: MAR0414Pages: 13Published on: 26, March, 2010
Abstract: The case deals with Allegiance Corp Bank's Private Banking Function. Allegiance Corp Bank is a Private Sector bank operational in India since early 90's. Private Banking, at Allegiance Corp Bank is a function that caters to High Networth Individuals and cross sells investment products to them. Services include free of ... More
Reference No: PROD0329(B)Pages: 24Published on: 1, November, 2021
Abstract: The case deals with several kinds of uncertainties that were involved when Jindal South West (JSW), the largest steep producer of India, carried out a project for the 'single block blast furnace technology' for their integrated steel plant at Dolvi, Maharashtra. The company engaged in executing this mass operation which ... More
Reference No: PROD0329(A)Pages: 20Published on: 1, November, 2021
Abstract: The case deals with several kinds of uncertainties that were involved when Jindal South West (JSW), the largest steep producer of India, carried out a project for the 'single block blast furnace technology' for their integrated steel plant at Dolvi, Maharashtra. The company engaged in executing this mass operation which ... More
Reference No: P&IR0207Pages: 22Published on: 31, March, 2009
Abstract: The Indian Insurance Industry is facing tough times not only in the business front but also in attracting and retaining talent in the sales function. Aviva India had re-entered the Indian life insurance market in 1995, but started business operations a few years later. In addition to the bank assurance business ... More
Reference No: HRM0243Pages: 9Published on: 22, April, 2019
Abstract: Sanjay Sahay, Additional Director General of Karnataka Police and the mastermind behind the fully operational IT ecosystem for Karnataka police reviewed the challenges and bottlenecks in the implementation of the system. He pondered upon the next steps in the direction of national implementation of the technology and his future career ... More
Reference No: IITCOE0009Pages: 13Published on: 30, December, 2019
Abstract: This case focuses on regulatory institutions in a fast-changing evolving policy domain of the telecom sector in developing countries, which are typically characterised by a weak institutional environment, making operationalisation of new instruments that may require regulation across sectors difficult.
The case highlights the criticality of appropriate regulatory design for ... More
Reference No: CIPR0004(A)Pages: 36Published on: 23, March, 2010
Abstract: This case focuses on risk identification in the context of a railway Public Private Partnership (PPP) project. The perspective is that of a lender. The project was to provide broad gauge (BG) rail connectivity to Pipavav port from Surendranagar, over a distance of 265 kms. The case provides the salient features ... More
Reference No: QM0273Pages: 21Published on: 22, March, 2014
Abstract: The case deals with the functional and behavioral issues faced by an oil refinery shift in-charge regarding workforce management. In addition to the refinery policy requirements the behavioral constrains become extremely important for consideration. An unwanted combination of Manager-Supervisor or Supervisor-Operator can potentially decrease the performance and pose threat to ... More
Reference No: MAR0383Pages: 14Published on: 14, July, 2006
Abstract: Abstract The case describes locations, facilities, infrastructure, market, manpower, customer profile, competition and performance of one training and experimentation outlet. It also describes different types of experiments (operations, service, and customer related) conducted at the outlet. Outlet in-charge / sales officer is faced with the issues of deciding what research/ experiments ... More
Reference No: PROD0302EXPages: 2Published on: 31, March, 2014
Abstract: India has witnessed a large number of stampedes at places of mass gatherings. The exercise is developed to illustrate the application of an operations management concept of inventory build-up diagram to analyse and manage crowd build-up at events/ venues effectively. Such analysis should be useful to facilities planners, administrators, and ... More
Reference No: CMHS0050Pages: 16Published on: 23, February, 2026
Abstract: This case examines the multilayered emergency response to the Air India plane crash in Ahmedabad on June 12, 2025, which resulted in 260 fatalities. The narrative follows the initial hours through the subsequent weeks, centring on Civil Hospital as the operational hub for trauma care, mass fatality management, family assistance and public communication. ... More
Reference No: MAR0395Pages: 34Published on: 13, May, 2008
Abstract: SEWA is a large women based organization that has been empowering women through making them self reliant. It has taken up ICT as a new initiative, to empower them. The case describes the genesis of the organization and the activities. It explores the process that SEWA followed for designing and ... More
