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  1. Winning Hearts and Minds of Workers and the Trade Union: PepsiCo Acquires Duke & Sons Ltd, India

    Authors: Varkkey, Biju; Mehta, Khushi;

    Reference No: P&IR0204 Pages: 36 Published on: 4, March, 2008

    Abstract: PepsiCo's takeover of Duke & Sons Ltd. gave the company extra growth and a competitive edge that it was looking for to enter and compete with its other rivals in the food and beverage industry in India. The company faced enormous challenges during the transition period and it took almost a ... More

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  2. Aster Retail UAE (A): Connecting Employees, Customers and Business Results

    Authors: Varkkey, Biju; Trivedi, Bhumi;

    Reference No: HRM0244 Pages: 31 Published on: 12, March, 2020

    Abstract: Aster Retail (AR) is the retail pharmacy division of Aster Dr Moopen’s Healthcare (ADMH) Group. The group delivers healthcare services across the Middle East, India and the Far East with a portfolio of hospitals, clinics, diagnostic centres and retail pharmacies. AR, under the leadership of Chief Executive Officer (CEO), ... More

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  3. Bottled Water-Problem in Campus

    Authors: Chandwani, Rajesh; Varkkey, Biju; Kadamberi, Vidya;

    Reference No: HRM0240 Pages: 11 Published on: 5, February, 2019

    Abstract: The case is based on heated e-mail conversations connected to the delivery of clean bottled water in the campus of a reputed research institute in southern India. The exchange between Tara Sharma (Programme Manager) and Shreejith Nair (Group Head- Engineering Service and Estate) relate to the quality of services provided. ... More

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  4. Branded with Allegations: Labour Rights Violation in the Supply Chain

    Authors: Varkkey, Biju; Majumder, Mrinmoy;

    Reference No: P&IR0208 Pages: 4 Published on: 29, September, 2010

    Abstract: A garment manufacturing company located at Gurgaon, Haryana associated with Marks and Spencer (M&S), a large retailer was in the news when The Observer of London exposed the near sweatshop conditions existing in Indian factories. The company and the retailer were accused of violating Ethical Trading Initiatives (ETI) and ... More

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  5. Teams and Conflicts: The Legal Team at Velocity Motors (Part B)

    Authors: Chawla, Harkiran Kaur; Gopakumar, K. V., Ram Mohan, M.P.;

    Reference No: OB0249(B) Pages: 4 Published on: 26, June, 2025

    Abstract: Part B explores the interpersonal and group dynamics and tensions between the existing CLO, who is nearing retirement, and the deputy general counsel, who is being trained for the future CLO role. The conflict is intra-team (or within a team/subunit) in this case. The current CLO views their role ... More

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  6. Oil and Natural Gas Commission: Towards a Blueprint for Knowledge Management (A)

    Authors: Verma, Sanjay; Dixit, M R;

    Reference No: BP0324(A) Pages: 15 Published on: 21, October, 2008

    Abstract: The case explores ONGC, an Indian Crude Oil producing company. In 2008, two executives of ONGC Mr Rajagopala Rao and Mr Debashish Das were contemplating implementation of Knowledge Management System in their organization. Though the company had already implemented various IT and KM initiatives, it was going through a tough phase ... More

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  7. Teams and Conflicts: Cross-functional Conflict at Aguaverd (Part C)

    Authors: Chawla, Harkiran Kaur; Gopakumar, K. V., Ram Mohan, M.P.;

    Reference No: OB0249(C) Pages: 3 Published on: 26, June, 2025

    Abstract: Part C focuses on the tension between the heads of legal and marketing departments over a proposed innovation. Thus, this part dives deep into cross-functional disagreements. The head of legal believed that the new idea raised compliance issues, while the head of marketing felt that the innovation could provide much-needed ... More

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  8. Teams and Conflicts: Sanjay Sood at Marteex Systems (Part A)

    Authors: Chawla, Harkiran Kaur; Gopakumar, K. V., Ram Mohan, M.P.;

    Reference No: OB0249(A) Pages: 4 Published on: 26, June, 2025

    Abstract: Part A explores the struggles of a CLO in a fast-growing organization where they have to balance risk and caution in decision-making. Within the top management team, the CLO’s call for cautious decision making is considered an impediment by other team members within the CXO level team. ... More

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  9. VIKAS AND SAVE: Combining Cause with Commerce

    Authors: Gupta, Vishal; Gopakumar, K V; Brahmbhatt, Kruti;

    Reference No: OB0239 Pages: 21 Published on: 12, June, 2020

    Abstract: This case discusses the evolution of VIKAS, from a small non-profit organisation to a cluster of non-profit as well as for-profit organisations, collectively attempting to address the issues of poverty and under-development. This case discusses the factors that influenced the evolution of VIKAS (non-profit organisation) and SAVE (for-profit organisation). The ... More

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  10. The Personnel and Industrial Relations Function: Status and Scope of Activities

    Authors: Monappa, Arun;

    Reference No: P&IR0173TEC Pages: 26 Published on: 1, January, 1986

    Abstract: This technical note seeks to explore the structure, functions and content of the personnel department in Indian industries. Two sources of data are analyzed: 1) Data provided under Section 217(2A) in the annual financial report was analyzed in order to examine the parity of the personnel function visavis other ... More

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  11. Mr Sadanand and PERT

    Authors: Gaikwad, V R; Misra, Sasi B;

    Reference No: CMA0304 Pages: 13 Published on: 16, October, 1974

    Abstract: The chief executive officer of a district (CEO) introduced some changes in methods of work and other organizational practices. He introduced PERT and CPM at the district level trained various officers in the new techniques. After his transfer from the district, the organization reverted back to the old practice. This ... More

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  12. Crafting a Vision and Mission Statement for the Competition Commission of India

    Authors: Sharma, Sunil; Varkkey, Biju;

    Reference No: BP0392 Pages: 11 Published on: 31, March, 2016

    Abstract: The Government of India established Competition Commission of India (CCI hereafter) through an act promulgated in 2002 to shift regulatory focus from curbing monopolies to promoting competition. The organization became fully functional in 2009 and gained recognition for its proactive stance when it slapped a penalty of Rs. 6400 crore on eleven cement ... More

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  13. Holiday Planners and Resorts Limited

    Authors: Chhokar, Jagdeep S;

    Reference No: OB0182 Pages: 14 Published on: 1, January, 1990

    Abstract: The case centres around correspondence between three middle managers of an organization -- Holiday Planners and Resorts Ltd. The manager who initiated the correspondence was supposed to be coordinating a particular project. The other two managers were expected to contribute to the project, though they belonged to a different division. ... More

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  14. BHEL, Bangalore: Personnel and Industrial Relations Takeover Issues

    Authors: Monappa, Arun;

    Reference No: P&IR0165 Pages: 28 Published on: 1, January, 1984

    Abstract: The case deals with the issues in respect of personnel and industrial relations matters when BHEL took over two units in Karnataka. The case tries to focus on the distinct identity and role of the personnel and industrial relations department in the overall takeover strategy. The case also discusses the ... More

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  15. Cummins India: Creating an Inclusive Workplace for Women

    Authors: Varkkey; Biju; Kulkarni, Vaibhavi;

    Reference No: HRM0242 Pages: 23 Published on: 27, February, 2019

    Abstract: The case describes Cummins India’s journey of implementing a large scale change to bring about gender diversity and inclusion (D&I) in their organization. The case underscores how this journey from 7% female representation (professional cadre) in 2005 to over 30% representation in the span of 12 years necessitated some tough decisions and ... More

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