A garment manufacturing company located at Gurgaon, Haryana associated with Marks and Spencer (M&S), a large retailer was in the news when The Observer of London exposed the near sweatshop conditions existing in Indian factories. The company and the retailer were accused of violating Ethical Trading Initiatives (ETI) and Indian Labour Laws, in spite of explicit commitments to respect decent work conditions across the supply chain. A few days later, factory workers backed by the trade union, Garment and Allied Workers Union (GAWU) launched a protest, claiming excessive working hours, job insecurity and denial of minimum wages. Soon, the sweatshop conditions got highlighted in the national and international media, forcing M&S to act. The workers' union alleged that the protesters had been manhandled and one worker had been abducted, and was later found by the police. The case discusses how ethical and decent work practices are implemented across the global supply chain, particularly in the retail sector.