Reference No: OB0196(A)Pages: 5Published on: 1, October, 2006
Abstract: A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the train. The reason given to them by the duty manager at the ... More
Reference No: PSG0098(A)Pages: 44Published on: 5, April, 2006
Abstract: Cochin International Airport Limited (CIAL) is the first airport in the joint sector, with large-scale public participation. The new airport project was conceived as an alternative to the then existing naval airport, which was not capable of handling wide-bodied aircraft due to runway limitations. The Cochin airport project throws up ... More
Reference No: OB0196(C)Pages: 5Published on: 16, January, 2006
Abstract: The case adds to the data presented in cases "Midnight Flight (A)" and "Midnight Flight (B)". A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as ... More
Reference No: OB0196(B)Pages: 4Published on: 16, January, 2006
Abstract: The case adds to the data presented in case "Midnight Flight (A)". A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the ... More
Reference No: CMA0811(A)Pages: 26Published on: 1, January, 2005
Abstract: Chilli is the main earner in the Indian spices export basket. In 2003,, incidents of adulteration of chilli powder (using carcinogenic dyes) by some unscrupulous and careless exporters led to large-scale product recalls in the UK and tainted the image of the Indian spice export industry. This resulted in a complete ... More
Reference No: P&IR0192EXPages: 3Published on: 22, March, 2004
Abstract: Three high performing executives availed personal benefit from an event management company who was bidding for a business deal. The E.M.company requested for reimbusement for their expenses, incurred towards hosting the three executives when they lost the deal. The case discusses the aftermath of the complaint and consequences ... More
Reference No: OB0194TECPages: 6Published on: 20, May, 2003
Abstract: Values, beliefs and attitudes have specific meanings but are often used interchangeably in popular literature and in common parlance. This note defines values, beliefs and attitudes and explains their meaning and classification. It further distinguishes between values, beliefs and attitudes and clarifies their usage when applied to social and organizational ... More
Reference No: MAR0369Pages: 7Published on: 1, January, 2003
Abstract: A group of colleagues went out for dinner at a restaurant, which was part of one of the top hotel chains. They were disappointed with their entire experience at this restaurant. The case provides details about the incident and what had followed thereafter. In the process, the case highlights issues ... More
Reference No: BP0252Pages: 27Published on: 12, July, 1999
Abstract: The case describes the events leading to the quitting and subsequent arrest of the CEO of ITC, Mr. K.L. Chug. It examines the events with respect to (i) ITC's relationship with its British parent, BAT, and (ii) ITC's systems of corporate governance. ... More
Reference No: PSG0078Pages: 35Published on: 15, April, 1999
Abstract: Though philanthropic activities are age old, in recent times, private service institutions have been acknowledged, both, by the people and the state, for the service they render. However, the accountability of such institutions is yet to be explored, from a service point of view. Though it will not add directly ... More
Reference No: PSG0065TECPages: 20Published on: 1, January, 1993
Abstract: This note describes the concept of MOUs conditions for their effectiveness, origin of the concept, different kinds of MOUs and their format, the mechanisms of monitoring MOUs and the lessons for meaningful application of MOU concept. It briefly describes the experiences in some countries and discusses the reasons for the ... More
Reference No: PSG0058Pages: 4Published on: 1, January, 1989
Abstract: This case examines the composition of the board of the Pallavan Transport Corporation. The members are drawn from various departments of the Tamil Nadu Government. This in turn affects the decision-making. It also brings out the low-key role of the chairman, who is drawn from either the IAS or IPS. ... More
Reference No: OB0177Pages: 20 Published on: 1, January, 1988
Abstract: The case study deals with the emergence of Maharogi Sewa Samiti as an important institution in the field of leprosy treatment and rehabilitation. Starting with a thumbnail sketch of Baba Amte??the moving spirit behind the institution??the study traces the history of Maharogi Sewa Samiti from a small beginning ... More
Reference No: OB0176TECPages: 5Published on: 1, January, 1988
Abstract: Despite the pervasiveness of political behaviour in organizations (Indian organizations being no exception), it has only recently started receiving the attention of organization theorists and researchers. This note presents a conceptual framework for understanding political behaviour. It discusses the meaning of political behaviour and suggests some organizational influences and target ... More
