Reference No: F&A0142Pages: 28Published on: 1, January, 1970
Abstract: Deals with the problem of handling an undisciplined employee at a bank's branch office. The employee, who is an active union member, has an unflattering performance record. Repeated memos from the branch manager fail to improve his performance. Ultimately, the branch manager, with the concurrence of the head office, conducts ... More
Reference No: CMHS0051Pages: 31Published on: 15, October, 2026
Abstract: Desun Hospital, a private multispecialty hospital in Kolkata, has built a distinctive emergency care model that focuses on speed, specialisation and patient-centred operations. Its deposit-free admission policy, 24/7 specialist coverage, dedicated burns and trauma units, and technology-enabled coordination have established it as a referral destination for critical cases across Eastern India. ... More
Reference No: MAR0068Pages: 15Published on: 1, January, 1966
Abstract: The case presents a study conducted by the students of the Indian Institute of Management, Ahmedabad, for examining the chances of success of a new supermarket being set up by an entrepreneur in Ahmedabad. The main objective of the study was to get the reaction of the local consumers and ... More
Reference No: PROD0275Pages: 12Published on: 16, July, 2004
Abstract: The case series deals with the successful initiation of Tata Steel in various fields. This resulted in TATA STEEL becoming lowest cost steel producer in the world. The case series documents the various initiations. ... More
Reference No: P&IR0004(D)Pages: 2 Published on: 1, January, 1974
Abstract: Describes the action taken by the management in terms of the agreement reached between it and the union on the action to be taken against the officers alleged to be guilty of negligence. This part brings out the involvement of various government agencies in handling a local labour dispute in ... More
Reference No: CMHS0018Pages: 4Published on: 1, January, 2001
Abstract: This case deals with the problems faced by a large hospital in developing a Hospital Information System. The case looks at the overall working of the hospital, the existing nature of computer applications, future plans for computerization and the hospital's willingness and preparedness to design and develop a comprehensive information ... More
Reference No: P&IR0170Pages: 12Published on: 1, January, 1985
Abstract: The case refers to the personnel policies of a large organization engaged in the tourism and hotel industry. Some of the major problems arising from the nature of the business are highlighted. The economic and social constraints on human resources management are also revealed by the case. ... More
Reference No: QM0176TECPages: 3Published on: 1, January, 1982
Abstract: Outlines key issues in managing the process of replication in development programmes. It refers to questions about content and context of replication; roblems of moving from projects to programmes; and issues related to the transfer of learning from one to the other. ... More
Reference No: P&IR0038(D)Pages: 7 Published on: 1, January, 1972
Abstract: This part describes the management's efforts to stabilize industrial relations in the organization by streamlining the procedure for handling employees' grievances. It also brings out some changes in managerial roles resulting from the strike. ... More
Reference No: HRM0252Pages: 17Published on: 14, July, 2022
Abstract: Aravind Eye Care System (AECS) exploited economies of scale to offer affordable eye care for masses, with a mission to eliminate needless blindness. Over the years, AECS had built a strong organisational culture based on compassion and service. The organisation had made its first foray into large metro cities by ... More
Reference No: MAR0349Pages: 16Published on: 1, January, 2003
Abstract: This case is based on the real life experience of an emotionally traumatic incident, caused due to the poor servicing by Delta Airlines, and their travel agent. The post incident communication and the subsequent proceedings in the Consumer Court are discussed in the case. The case brings out interesting aspects ... More
Reference No: P&IR0067(A)Pages: 18 Published on: 1, January, 1965
Abstract: The case describes the attempts made by the mill owner's son to streamline the personnel functions of the company. The case lends itself to a discussion on introduction of change and personnel management as well as a more intensive discussion on selection, training, appraisal and organization for personnel management. ... More
Reference No: P&IR0004(C)Pages: 2 Published on: 1, January, 1974
Abstract: Describes the attempts at resolving the industrial dispute between the management and the union through bilateral negotiations with the help of the government's labour department administration and an outside trade union leader. ... More
