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  1. The Indian Railway Catering and Tourism Corporation: The Data Monetisation Tender

    Authors: Abhishek; Mukherjee, Saral;

    Reference No: MAR0537 Pages: 31 Published on: 4, September, 2023

    Abstract: The Indian Railway Catering and Tourism Corporation (IRCTC) handles all online and mobile ticketing for the Indian Railways, the largest passenger carrier in the world, with an annual footfall of more than 8 billion. The IRCTC wished to monetise its data assets and floated a tender in July 2022 to engage a ... More

  2. Use of Technology and Beyond: Creating Euroshare for Knowledge Management at Eureka Forbes 2002-2004

    Authors: Verma, Sanjay;

    Reference No: BP0337(B) Pages: 10 Published on: 31, March, 2011

    Abstract: This is the second case from a three case series. From 2002 to 2004 Eureka Forbes Ltd. (EFL) took a series of technology initiatives to implement Knowledge Management (KM). The initiative was partially successful and the KM team had many challenges it had yet to face. A small percentage of sales people ... More

  3. Zoho Corp: Value Driven Business Model

    Authors: Narayanaswami, Sundaravalli ;

    Reference No: STR0492 Pages: 26 Published on: 25, July, 2025

    Abstract: This case study focuses on the Zoho Corporation's unique path in the Indian IT sector with the CEO Sridhar Vembu at the helm of affairs from company headquarters in rural Tamil Nadu. The case investigates Zoho's unconventional journey to becoming a major worldwide SaaS provider in India's evolving IT/ITES ... More

  4. Digital Green: Leveraging Local Knowledge and Talent for Video-Based Information Dissemination

    Authors: Ranjan, Ashish; Ranganathan, Kavitha;

    Reference No: IS0134 Pages: 14 Published on: 14, March, 2018

    Abstract: Digital Green is a prime example of a development intervention aimed not only at the poor but “by the poor”, as a content or knowledge disseminator to rural users The case is written in the form of multiple scenes that unfold organically to paint a bigger picture of what the ... More

  5. ShareChat and Moj: Building India's Social Media Company

    Authors: Majumdar, Adrija; Chowdhry, Aryan; Jain, Ishaan;

    Reference No: IS0152 Pages: 17 Published on: 18, December, 2025

    Abstract: Founded in 2015, ShareChat scaled by tapping into India’s overlooked regional-language internet users, building a vernacular-first platform designed around content consumption behaviours rather than social connections. Its rapid launch of Moj, within hours of TikTok’s ban, helped the company expand into short-form video. Challenged by deep-pocketed global players such ... More

  6. Transformation of Indian Automobile Industry through Inter-Organization IT initiative: AutoDX (B)

    Authors: Verma, Sanjay;

    Reference No: IS0135(B) Pages: 17 Published on: 5, September, 2018

    Abstract: AutoDx Case narrates an exciting story of how organizations in one industry (buyers, suppliers, and suppliers of suppliers), who fiercely compete with each other in the marketplace, collaborated to develop an online platform which would bring in significant efficiency in the system and benefit all the players.The case shows ... More

  7. Transformation of Indian Automobile Industry through Inter-Organization IT initiative: AutoDX (A)

    Authors: Verma, Sanjay;

    Reference No: IS0135(A) Pages: 10 Published on: 30, July, 2018

    Abstract: AutoDx Case narrates an exciting story of how organizations in one industry (buyers, suppliers, and suppliers of suppliers), who fiercely compete with each other in the marketplace, collaborated to develop an online platform which would bring in significant efficiency in the system and benefit all the players.The case shows ... More

  8. Data Modeling and Management for Big Data

    Authors: Krishnamoorthy, Srikumar;

    Reference No: CISG0130 Pages: 6 Published on: 3, March, 2016

    Abstract: CFX Inc, an e-commerce start-up based out of India, has built a large e-marketplace that allows sellers and buyers to transact online. The firm currently has 30,000 sellers and aims to have around 50,000 sellers by FY 2015-16. The company has around 6Mn customers today and anticipates their growth to triple in ... More

  9. MILAAP - Crowdfunding for All: Helping Patients by Facilitating Philanthropy

    Authors: Chandwani, Rajesh; Vimalkumar, M; Singh, Jang Bahadur; Asthana, Sonal;

    Reference No: IS0142 Pages: 8 Published on: 15, November, 2021

    Abstract: Milaap is a popular medical crowdfunding platform in India, enabling interaction between those who want to raise funds and those who want to donate. To achieve the critical mass Milaap had to increase the trust among the donors and ensure a higher success rate of the campaigns. Milaap provided two ... More

  10. MakeMyTrip: 2013(A): Problem Definition for Redesigning the Home Page

    Authors: Jain, Abhinandan K;

    Reference No: MAR0493(A) Pages: 14 Published on: 13, October, 2017

    Abstract: Case presents the reflections of Mr Deepak Kumar, Chairman and Managing Director of MakeMyTrip (MMT) about a meeting he had called for assessing the need and defining the problem for re-designing the home page of MMT, a leading on line travel organisation. The responsibilities and views of Heads of Technology, ... More

  11. The Egyptian Cabinet Information and Decision Support Center (IDSC)

    Authors: Bhatnagar, S C;

    Reference No: CISG0016 Pages: 21 Published on: 1, January, 1993

    Abstract: The case provides information on the Information Technology development and applications in Egypt, and the initiatives taken by the Egyptian Government to promote the use of IT. It discusses the setting up of the cabinet Information and Decision Support Center (IDSC) in 1985-86, and its growth during the next seven ... More

  12. System Integration at Queen Port Trust

    Authors: Pandey, Ajay; Raghuram, G;

    Reference No: CISG0080 Pages: 13 Published on: 5, September, 2003

    Abstract: In early 1999, Canto Systems Limiteds (CSL) bid was the only response to Queen Port Trusts (QPT) tender for the supply/ installation of hardware, and the development of software. The tender quote, however, did not include any documented basis for determining the total person-months and bid amounts. While the final contract ... More

  13. Computerization of Registration and Stamps Department - SAMPADA, Madhya Pradesh

    Authors: Jain, Rekha;

    Reference No: IITCOE0007 Pages: 26 Published on: 30, May, 2019

    Abstract: The case highlights the design, process changes and implementation challenges deploying web-based solution for property registration - Stamps and Management of Property and Documents Application (SAMPADA) in 2015 in Madhya Pradesh, India. SAMPADA was developed and implemented under the initiative and leadership of the then Inspector General Registration and Superintendent of ... More

  14. IT Portfolio Planning for Luminous India

    Authors: Verma, Sanjay;

    Reference No: IS0143 Pages: 6 Published on: 14, December, 2023

    Abstract: The case delineates a scenario in which the chief information officer (CIO) of a manufacturing company must prioritise IT applications. There are a total of 15 applications, each with associated costs, durations and risk profiles. These applications are intended to support various functions and processes within the organisation. However, their selection ... More

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