MakeMyTrip: 2013(A): Problem Definition for Redesigning the Home Page

* Required Fields

Abstract

Case presents the reflections of Mr Deepak Kumar, Chairman and Managing Director of MakeMyTrip (MMT) about a meeting he had called for assessing the need and defining the problem for re-designing the home page of MMT, a leading on line travel organisation. The responsibilities and views of Heads of Technology, User Experience, Business Development, Analytics are summarised in the case. The case provides information about performance of the company, as well as its achievements, total travel market in India, screen shot of the current home page, and findings of preliminary studies on the home page. The studies on the home were on usability, strengths and weaknesses, and some parameters of website (like, relevance of content, user interface and navigation, search experience, product discoverability, and clutter). The case also provides a project brief prepared by the product manager for managing the project.

Additional Information

Product Type Case
Reference No. MAR0493(A)
Title MakeMyTrip: 2013(A): Problem Definition for Redesigning the Home Page
Pages 14
Published on Oct 13, 2017
Year of Event 2013
Authors Jain, Abhinandan K;
Area Marketing (MAR)
Discipline IT and Systems, Marketing
Sector Transportation and Logistics
Learning Objective Understanding the need for redesigning the webpage Diagnosing the situation: Define decision problem Define research problem, Identify Information Needs, Specify Variables, and Sources of information
Keywords Home Page Design; Marketing; Marketing Assessment
Country India
Organization MakeMyTrip
Access For All

My Cart

You have no items
in your shopping cart.