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Latest published cases

List of Latest Published Cases

  1. Down, but Not Out: Organizational Change from Below!

    Authors: Dhawle, Ujjwala; Ganesh, S R;

    Reference No: OB0119TEC Pages: 14 Published on: 1, January, 1980

    Abstract: The note explores the area of organizational change by employees low in the organizational hierarchy. In the past, the emphasis has always been on change processes initiated or supported by top management. Increased specialization, however, has resulted in a high calibre of people at all organizational levels, who strive to ... More

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  2. An Abridged Field Guide to Manwatching

    Authors: Bashyam, S; Ganesh, S R;

    Reference No: OB0115TEC Pages: 5 Published on: 1, January, 1980

    Abstract: Nonverbal communication confirms, contradicts or acts as a powerful substitute for verbal communication in almost all interpersonal transactions. In his book, "Manwatching??A Field Guide to Human Behaviour," highly illustrated with field observations, Desmond Morris shows how people signal their attitudes, desires and innermost feelings more powerfully through unconscious bodily ... More

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  3. Naik's Dilemma

    Authors: Chopra, Anil; Rao, Sreenivas S;

    Reference No: BP0188 Pages: 1 Published on: 1, January, 1984

    Abstract: Illustrates how managers are likely to face an awkward situation if they act on an impulse without first being sure of their facts. Naik assumes that Patil, one of his subordinates, is the one who has been promoted and congratulates him. Patil takes it for granted that his boss knows ... More

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  4. Dimensions of Human Communication

    Authors: Rao, Sreenivas S;

    Reference No: BP0204TEC Pages: 5 Published on: 1, January, 1989

    Abstract: The note gives an overview of the dimensions involved in developing a communication strategy at both individual and organizational levels. Covers: a) the various stages in the process of communication, b) differences in interpersonal and organizational communication, c) percolation of personality and objectives through communication, d) push and pull aspects ... More

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  5. Power Dynamics in Organization

    Authors: Nair, Vidya; Chhokar, Jagdeep S;

    Reference No: OB0179TEC Pages: 9 Published on: 1, January, 1989

    Abstract: This note discusses how the use of power affects organizational decision making. It discusses power, Authority organizational Politics, Sources of power and power tactics. It delineates Political Models from bureaucratic and national models of viewing organizations. It discussed in some detail how politics affects careers, Executive succession organization structure ... More

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  6. Internal Change Agentry

    Authors: Bhatnagar, Deepti;

    Reference No: OB0181TEC Pages: 7 Published on: 1, January, 1990

    Abstract: The note discusses the concept of organizational change, characteristics of change and different approaches to managing problems of resistance, control and power while introducing change, The note also discusses competencies and attributes of an internal change agent. ... More

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  7. Vivek Makes the Choice

    Authors: Misra, Sasi B; Ramnarayan, S;

    Reference No: OB0188 Pages: 3 Published on: 1, January, 1992

    Abstract: Mr. Vivek Kumar, a young and well-paid marine engineer, was an applicant to the Doctoral Programme of IIMA. Based on his performance in aptitude tests and personal interview, he was offered admission to the programme starting 1992. He does not accept the Institute's offer of admission and writes a letter to ... More

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  8. Nitish @ Solutions Unlimited

    Authors: Vohra, Neharika;

    Reference No: OB0193 Pages: 13 Published on: 8, March, 2001

    Abstract: Nitish at Solutions Unlimited is a case about a young MBA graduate who changed his job to an organization at the recommendation of his friend and his spouse who also worked in the HR Department. The initial decisions taken by Meena came to the notice of the senior people in ... More

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  9. Pennar Investor Services Private Limited (A)

    Authors: Monippally, M M;

    Reference No: COMM0001(A) Pages: 9 Published on: 8, November, 2002

    Abstract: Pennar Investor Services Private Limited (PISPL); a share registry company, was set up in 1994 by the Pennar Group of companies initially to service Pennar shareholders and then to take on similar work for other companies. The client companies were doing very well and the fees for maintaining the shares and ... More

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  10. Pennar Investor Services Private Limited (B)

    Authors: Monippally, M M;

    Reference No: COMM0001(B) Pages: 6 Published on: 8, November, 2002

    Abstract: Pennar Investor Services Private Limited (PISPL); a share registry company, was set up in 1994 by the Pennar Group of companies initially to service Pennar shareholders and then to take on similar work for other companies. The client companies were doing very well and the fees for maintaing the shares and ... More

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  11. Suitable Suit

    Authors: Gupta, Nirmal; Gupta, Parvinder;

    Reference No: OB0199 Pages: 5 Published on: 21, February, 2006

    Abstract: Prashant felt the need to get a few suits stitched for his forthcoming functions. He bought the fabric and gave it to a reputed tailoring shop for stitching. When he visited the shop for trial of his suit, he was horrified to see the manner in which it was handled ... More

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  12. Headset Headache (A)

    Authors: Gupta, Nirmal; Gupta, Parvinder;

    Reference No: OB0201(A) Pages: 12 Published on: 15, April, 2008

    Abstract: A customer was highly disappointed because of non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case describes the chain of events that started with the subscription. In the process, the case highlights issues of conflict, ethics and values. ... More

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  13. Headset Headache (B)

    Authors: Gupta, Nirmal; Gupta, Parvinder;

    Reference No: OB0201(B) Pages: 3 Published on: 15, April, 2008

    Abstract: The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service. ... More

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