Abstract
The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | OB0201(B) |
| Title | Headset Headache (B) |
| Pages | 3 |
| Published on | Apr 15, 2008 |
| Authors | Gupta, Nirmal; Gupta, Parvinder; |
| Area | Organizational Behaviour (OB) |
| Discipline | Communication, Operations Management, Organizational Behaviour |
| Sector | Miscellaneous |
| Keywords | Customer, Subscription, Conflict, Service, Attitude |
| Country | India |
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