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  1. Getit: Managing the Salesforce in Changing Times

    Authors: Abhishek; Koshy, Abraham;

    Reference No: MAR0442 Pages: 13 Published on: 14, February, 2014

    Abstract: The case is about journey of Getit Infoservices Pvt. Ltd which has been pioneer in Yellow Pages industry in India. With the emergence of internet and voice in directional media, Getit has to deal with new competitors who have challenged its leading player status. The role of the salesforce becomes ... More

  2. Trauma with Delta Airlines

    Authors: Raghuram, G; Venkataraman, Krishnan;

    Reference No: MAR0349 Pages: 16 Published on: 1, January, 2003

    Abstract: This case is based on the real life experience of an emotionally traumatic incident, caused due to the poor servicing by Delta Airlines, and their travel agent. The post incident communication and the subsequent proceedings in the Consumer Court are discussed in the case. The case brings out interesting aspects ... More

  3. Delhi Airport Express Metro Line: Business Impact of Domestic Arbitration

    Authors: Ragavan, Srividhya; Saravanan, A;

    Reference No: STR0483 Pages: 20 Published on: 30, September, 2025

    Abstract: This case provides a lesson for corporate boards on evaluating risks generally in dispute management, and specifically in public–private partnerships where the government party typically enjoys higher bargaining power. Contemporary corporate governance necessitates nuanced planning for resolving disputes, as the decisions of corporate boards can impact the course and ... More

  4. ABC State Road Transport Corporation: Fuelling Plan of Buses

    Authors: Raghuram, G; Padmanabhan, Geeta;

    Reference No: QM0224 Pages: 14 Published on: 1, January, 1992

    Abstract: This case describes how the fueling plan of buses can affect the fuel expenditure, since the prices of fuel differ in various locations. The objective of this case is to pick up fuel at the cheapest points, ensuring that there is enough fuel to travel from one fueling point to ... More

  5. Warana Sugar Cooperative Factory

    Authors: Raghuram, G; Bapna, S L;

    Reference No: CMA0719EX Pages: 26 Published on: 1, January, 1994

    Abstract: This case focusses on policies concerning varietal planning and harvest scheduling of sugar cane for warna Sugar Cooperative Factory (WSCF). WSCF works in the extended winter season i.e.November to April, as cane weight per hectare and sugar recovery are viable in this period only. With proper planning the ... More

  6. Industrial Relations: Old and New (D)

    Authors: Sheth, N R; Dixit, L M;

    Reference No: P&IR0038(D) Pages: 7 Published on: 1, January, 1972

    Abstract: This part describes the management's efforts to stabilize industrial relations in the organization by streamlining the procedure for handling employees' grievances. It also brings out some changes in managerial roles resulting from the strike. ... More

  7. Fruits and Vegetables in Indian Economy: Constraints, Politics, and Prospects

    Authors: Gupta, Tirath; Ahuja, Vinod;

    Reference No: CMA0695TEC Pages: 27 Published on: 1, January, 1990

    Abstract: The note discusses economic and managemental aspects of horticultural crops in general and some sleeked fruits and vegetables in particular. It has been noted that a laissez faire attitude has prevailed in framing policies and programmes for horticultural development. Nevertheless, prospects seem to be promising. ... More

  8. The TVS Lakshmi Matriculation Higher Secondary School

    Authors: Vohra, Neharika;

    Reference No: RJMC0008 Pages: 37 Published on: 15, April, 2008

    Abstract: The case describes TVS Lakshmi Matriculation Higher Secondary School (TVSLMHSS) and its functioning. The school has shown consistently good results and is very well-known in Madurai (a town in southern part of India). It is an example of a school which thinks from the perspective of the various stakeholders. Efficiently ... More

  9. Coil and Sheet Steel Company Limited

    Authors: Raghuram, G; Tripathy, Arabinda; Bhatt, Gunjan;

    Reference No: PROD0246 Pages: 35 Published on: 12, September, 1999

    Abstract: This case discusses a wide range of supply chain issues, ranging from procurement strategies, managing internal operations, to handing despatches to customers, handled at Coil AND sheet Steel Company Limited (CSSL). The implications of such an integrated look at these decisions are evident because of the tight linkages of material ... More

  10. Vasundhara's Appraisal

    Authors: Vohra, Neharika;

    Reference No: OB0220 Pages: 10 Published on: 28, May, 2015

    Abstract: This case describes issues arising out of matrix virtual teams. On the one hand, the protagonist of the case, Vasundhara, feels that she was unable to perform because of inadequate support from supervisors and unclear task boundaries. On the other hand, her superior, Mahesh, feels that her rating is justified ... More

  11. Stress and Our Inner Game

    Authors: Gupta, Vishal;

    Reference No: OB0228TEC Pages: 11 Published on: 6, November, 2017

    Abstract: Over the course of evolution, humankind has become so absorbed in overcoming external challenges that we have neglected our need to focus on our inner challenges. If we focus on our Inner Game, it is likely that we will evolve to understand human development and the inner skills that one ... More

  12. CSIR-Tech Private Ltd: Facilitating Lab to Market Journey

    Authors: Gupta, Vishal; Premapuri, Priyanka;

    Reference No: OB0218 Pages: 18 Published on: 4, July, 2015

    Abstract: The ‘CSIR-Tech: Facilitating lab to market journeys’ case is designed to teach students the strategic intricacies of an organizational network. The case also throws light on the formation and design of a collaborative inter-organizational network. CSIR, a premier R&D organization in India, was plagued with challenges in the commercialization ... More

  13. Appreciative Inquiry: A Positive Way to Manage Change

    Authors: Gupta, Vishal; Shah, Binita;

    Reference No: OB0229TEC Pages: 9 Published on: 14, March, 2018

    Abstract: In our problems lie our greatest opportunities. Appreciative inquiry creates a dialogic environment that excites imagination. The appreciative conversations that take place one to one, in small groups, and in ever larger circles, serve to build trust and strengthen relationships allowing for the disruption of old patterns of thinking. This ... More

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