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Latest published cases

List of Latest Published Cases

  1. Poonam Bank (A)**

    Authors: Shah, B G; Sheth, N R; Gandhi, J S;

    Reference No: F&A0174(A) Pages: 13 Published on: 1, January, 1970

    Abstract: Case (A) describes the process of extending banking operations into a traditionally backward rural area. It brings out the strategy adopted by the management of a major commercial bank for opening a rural branch and the branch manager's approach to the problem of communicating the benefits of banking to the ... More

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  2. The Star System (A) **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0143(A) Pages: 12 Published on: 1, January, 1970

    Abstract: Describes the introduction of a formal appraisal system in a bank that has a tradition of personalized recruitment, promotion and evaluation procedures. The idea is to reward officers who have stood by the management in a period of crisis. Under the new scheme, the head office asks the branch managers ... More

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  3. Skyview Bank **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0133 Pages: 18 Published on: 1, January, 1970

    Abstract: Deals with the problem of performance appraisal of branch agents in a bank. Five senior executives stationed at the head office annually rate the agents' personality traits, skills, and branch routine and work. The main objective of the appraisal system is executive development and promotion decisions. The appraisal is not ... More

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  4. Estella Bank (A) **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0156(A) Pages: 21 Published on: 1, January, 1971

    Abstract: Describes how the top management of a large and growing bank contemplates setting up an organization for providing an induction and refresher training programme to its clerical staff. The case studies the details of the training organisation's setup at the head office; and the region, content and objectives of the ... More

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  5. Discipline Management in Banks **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0081TEC Pages: 17 Published on: 1, January, 1971

    Abstract: Deals with the problem of handling acts of misconduct among the staff in banks. It identifies various types of misconduct and the legal and operating procedures of issuing charge sheets, appointing enquiry officers, conducting domestic enquiries, and issuing suspension orders. ... More

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  6. Estella Bank (B) **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0156(B) Pages: 16 Published on: 1, January, 1971

    Abstract: A sequel to Estella Bank (A) F&A0156, this case describes the working of one of the twenty-seven training centres set up by the bank, as part of its training scheme for clerical staff, and documents data on the training scheme. ... More

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  7. Sanjay: The Branch Manager **

    Authors: Shah, B G; Krishna, Gopal;

    Reference No: F&A0147 Pages: 11 Published on: 1, January, 1971

    Abstract: Sanjay, the branch manager, is dissatisfied with his performance evaluation during 1965. He has doubts about the soundness of the appraisal system where five different functionaries at the head office evaluate performance. Each functionary evaluates the manager's performance with respect to the work (deposits, advances, public relations, inspection, follow-ups, etc.) for ... More

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  8. Work Measurement in Banks **

    Authors: Shah, B G; Jagannathan, A;

    Reference No: F&A0162TEC Pages: 37 Published on: 1, January, 1971

    Abstract: Describes the different work measurement techniques and the types of banking activities where work measurement techniques can be successfully applied. A list of selected references on the subject has also been included. ... More

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  9. Navbharat Bank **

    Authors: Varshneya, K L;

    Reference No: F&A0188 Pages: 20 Published on: 1, January, 1972

    Abstract: The officer in charge of the credit authorization section is evaluating a request for granting credit for meeting working capital requirements. The case presents data for assessing the need for working capital requirements, availability of funds from various sources, past performance, and history of credit granted by the bank from ... More

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  10. Indian International Bank Limited (A)

    Authors: Camillus, J C;

    Reference No: F&A0179(A) Pages: 19 Published on: 1, January, 1972

    Abstract: Relates to the introduction of a formal planning system in the international division of the bank. Includes issues of the process of selling and introducing the system and technical design considerations. For maximum effectiveness, this case should be followed in the next class session by Case (B),F&A0180 which ... More

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  11. Indian International Bank Limited (B)

    Authors: Camillus, J C;

    Reference No: F&A0179(B) Pages: 12 Published on: 1, January, 1972

    Abstract: Describes the changes made in the formal planning system introduced in the International Division of the bank in response to the reactions and experience of the executives as also the planning system developed and used by the International Division itself. ... More

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  12. Mr. Dhonde and SFDA

    Authors: Gaikwad, V R;

    Reference No: CMA0295 Pages: 10 Published on: 14, December, 1974

    Abstract: This case brings out factors which affect coordination of activities involved in financing small farmers. The case reveals the pattern of interaction between the project officer (SFDA) manager (Land Development Bank), manager (Lead bank). ... More

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  13. State Bank of India (F)

    Authors: Bhattacharyya, S K;

    Reference No: F&A0263(F) Pages: 22 Published on: 1, January, 1976

    Abstract: Mr.Trivedi, one of the branch managers, has some mental reservations about accepting the target for agricultural advances for his branch. The regional manager is confident that the potential reflected in the target exists in the branch. He comes to this conclusion from a report based on a field study ... More

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  14. State Bank of India (D)

    Authors: Bhattacharyya, S K;

    Reference No: F&A0263(D) Pages: 12 Published on: 1, January, 1976

    Abstract: The exercise of formulating the policy guidelines by way of systematic analysis of the environment in which the bank operated, its competition, endusers, operations and past performance is described in the case. It was now possible to formulate the expected performance of the various operating units for the next ... More

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  15. Bank Branch Operations: A Case Study

    Authors: Satia, J K; Korgaonker, M G;

    Reference No: PROD0113 Pages: 8 Published on: 1, January, 1976

    Abstract: The case deals with the operations in a bank branch. First, the customer services provided and the approximate service times are reviewed. Flow of vouchers pertaining to the customer services and the operations performed on the vouchers at various centres is presented in the form of flow charts. Numerical data ... More

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