Search results for 'Management'

Authors: Raghuram, G; Venkataraman, Krishnan;

Reference No: MAR0349 Pages: 16 Published on: 1, January, 2003

Abstract: This case is based on the real life experience of an emotionally traumatic incident, caused due to the poor servicing by Delta Airlines, and their travel agent. The post incident communication and the subsequent proceedings in the Consumer Court are discussed in the case. The case brings out interesting aspects ... More

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Authors: Abhishek; Koshy, Abraham;

Reference No: MAR0442 Pages: 13 Published on: 14, February, 2014

Abstract: The case is about journey of Getit Infoservices Pvt. Ltd which has been pioneer in Yellow Pages industry in India. With the emergence of internet and voice in directional media, Getit has to deal with new competitors who have challenged its leading player status. The role of the salesforce becomes ... More

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Authors: Varma, Jayanth R; Ghosh, Rahul;

Reference No: F&A0559(B) Pages: 11 Published on: 23, August, 2021

Abstract: NTL suffered huge losses in its foreign exchange hedging activities as its highly complex leveraged structured products backfired badly in the wake of the Global Financial Crisis of 2007 and 2008. The CFO and the Treasury head have both been sacked, and Joshi, the new CFO, has embraced aggressive litigation as NTL’ ... More

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Authors: Bapna, S L; Raghuram, G;

Reference No: CMA0780EX Pages: 18 Published on: 1, January, 2000

Abstract: This case focuses on the owner/entrepreneur's perspective of a small enterprise in a new market (dried flower exports). Currently, a large part of the business risk is borne by the importer. The supply and processing risk is borne by the entrepreneur. However, possibilities and long term strategies might require ... More

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Authors: Raghuram, G; Kothari, Anupama;

Reference No: PSG0072 Pages: 30 Published on: 28, October, 1996

Abstract: This case focuses on the future strategic directions required for the continued growth of PSPCL, a Thailand based tramp-shipping company. The company currently has 27 secondhand vessels, all in the handy size range. The company was considering the following strategic choices: a) Extent of fleet expansion, b) Should new builds be ... More

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Authors: Raghuram, G; Jain, R; Kumar, D; Prasad, R N;

Reference No: PROD0264 Pages: 33 Published on: 18, October, 2004

Abstract: The market share for cement transportation by rail had declined from 56% to 43% over the past decade. In an attempt to arrest the sliding market share, the Indian Railway (IR) wished to focus more on customer service by expanding the scope of its offer to a third party logistics service provider. ... More

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Authors: Verma, Pramod;

Reference No: P&IR0052(A) Pages: 13 Published on: 1, January, 1976

Abstract: The case relates to collective bargaining. It highlights the type of data that managements should prepare in order to bargain with the union. This case may also be used as the first part of a two-part collective bargaining exercise. ... More

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Authors: Verma, Pramod;

Reference No: OB0158TEC Pages: 12 Published on: 1, January, 1974

Abstract: The note discusses the concept, theories and practice of collective bargaining in India. The concept of bargaining involves to sides in the industry-management and unions. It concerns not only the distributive aspects of industrial situation but also the integrative view about the problems facing the industry. The not reviews the ... More

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Authors: Mathur, Ajeet;

Reference No: BP0445 Pages: 13 Published on: 23, June, 2020

Abstract: The case describes the predicament of the CEO of a born-global Indian enterprise in R&D over simultaneously balancing a trine of objectives: maximisation of shareholder value, maintaining a talent-led, process-driven ecosystem for team performance, and customer acquisition and customer satisfaction in contracted research and custom synthesis through knowledge-intensive business ... More

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Authors: Varkkey, Biju; Shah, Virangi;

Reference No: HRM0251 Pages: 23 Published on: 26, January, 2022

Abstract: The premises of Wistron Infocomm Manufacturing (India) Private Limited (WIMPL) a 100% subsidiary of Wistron Corporation (WC), Taiwan, was vandalized by a group of agitated contract workers on December 12, 2020. Located in Narasapura in Karnataka state of India, WIMPL is a contract manufacturer of Apple Inc’s iconic iPhones, under the ‘Make ... More

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Authors: Rajwade, Pratima; Mukherjee, Saral; Sreekumar, Arun; Karna, Amit ;

Reference No: STR0476 Pages: 25 Published on: 17, August, 2023

Abstract: In 2022, Berger Paints Ltd. (Berger) was one of the leading paint manufacturing companies in India. Despite the prolonged Covid-19 pandemic affecting businesses worldwide, Berger had reported promising revenue and profit figures and indicated strong growth potential for the future. With modest beginnings in 1923, Berger was able to grow to become ... More

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Authors: Raghuram, G;

Reference No: MAR0314 Pages: 8 Published on: 24, June, 1998

Abstract: This case focuses on the after sales service (experience) that a customer of a luxury car received. The implication on customer perceived costs and system for source improvements are discussed. ... More

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