Reference No: CISG0055Pages: 16Published on: 3, May, 1999
Abstract: This case describes a software reverse and re-engineering project that Softco India has undertaken for Food Products International, Netherlands, through NRESI, Netherlands, owned by a non-resident Indian. ... More
Reference No: PSG0092(A)Pages: 32Published on: 31, March, 2004
Abstract: The case focuses on the bidding decision faced by Bharti Cellular Limited in the context of the fourth cellular licensing for cellular services in India. The Department of Telecommunications (DOT) announced the guidelines for the fourth cellular operator's license using the GSM standard in the 1800 MHz range, on January 5, 2001. There ... More
Reference No: CISG0002TECPages: 10Published on: 1, January, 1992
Abstract: Learning is a very general term encompassing a wide variety of activities and is, hence difficult to define. It has commonly been regarded as the process of assimilating knowledge leading to increased understanding, summarization of experience, or any process which helps improve performance over time. Machine learning is an area ... More
Reference No: CISG0129Pages: 9Published on: 30, September, 2015
Abstract: This case highlights how information systems needs have got evolved during first 15 years of Asian Granito India Ltd (AGL). However, different ERP systems implemented have failed due to various factors (people, process and technology). At this juncture, it poses a question as to whether the current ERP i.e. MS-Navision ... More
Reference No: IS0141(B)Pages: 7Published on: 31, March, 2021
Abstract: This case documents the rise of Zoom as the virtual conferencing platform of choice for millions of people worldwide during the Covid-19 crisis. The case deals with Zoom’s meteoric ascent and the challenges (both technical and market related) the young company encountered on the way. The company had to ... More
Reference No: QM0213Pages: 21 Published on: 1, January, 1988
Abstract: Computerization of the Passenger Reservation System (PRS) is a key strategy in the corporate plan (1985- 2000) of the Indian Railways. As a part of this strategy, computerized PRS had been implemented in Delhi, Madras, Bombay and Calcutta by the end of 1988. The PRS in the second level cities of Hyderabad, ... More
Reference No: IS0141(A)Pages: 17Published on: 31, March, 2021
Abstract: This case documents the rise of Zoom as the virtual conferencing platform of choice for millions of people worldwide during the Covid-19 crisis. The case deals with Zoom’s meteoric ascent and the challenges (both technical and market related) the young company encountered on the way. The company had to ... More
Reference No: CISG0042(A)Pages: 3Published on: 24, October, 1996
Abstract: In this case, an MIS for the utilization of passenger cars and locomotives in the Indian Railways is discussed. The existing system of utilization is discussed, and the inadequacy of the performance indicators brought out. We then define new indicators of performance, and demonstrate how these indicators are useful in ... More
Reference No: CISG0062Pages: 17Published on: 21, November, 2000
Abstract: As a part of its initiative to bring the benefits of information technology to its citizens, the Government of Andhra Pradesh, in 1998, undertook the TWINS (twin cities network services) project, whose objective was to provide to the citizens several one-stop Government-to-Citizens (G2C) service centres called Integrated Citizen Service Centres ( ... More
Reference No: MAR0530Pages: 20Published on: 30, December, 2022
Abstract: Sunit Raj was the Vice President, Marketing of Schematic Software Company (SSC), a Software-as-a-Service (SaaS) company. He was pondering how to preserve the company’s growth momentum it had achieved over the last few years. In the third quarter of 2021, the company’s valuation reached USD 25 billion, representing a year-over-year ... More
Reference No: IS0151Pages: 16Published on: 28, July, 2025
Abstract: Kaiser Permanente entered into an IT contract with Epic Systems to provide software support in 2003 and engaged Tata Consultancy Services (TCS) as a subcontractor in 2011. TCS did not have full access to Epic’s “UserWeb” portal. It got unauthorised access and downloaded thousands of files. As a result, Epic sued ... More
Reference No: PROD0204TECPages: 5Published on: 1, January, 1989
Abstract: This note introduces the features of expert systems and briefly discusses their applicability in the field of management. Expert systems aim to computerize the knowledge of one or more experts in a problem domain. Unlike in a decision support system, the overall direction for problem solving in an expert system ... More
Reference No: IS0139Pages: 12Published on: 18, June, 2019
Abstract: This case chronicles the events in the life of a security guard who would like to enroll his five-year-old daughter in a private school under the Right to Education Act (RTE). Section 12(1)(c) of the RTE Act mandates that private schools reserve at least 25 % of their seats for children from ... More
Reference No: PSG0134(A)Pages: 23Published on: 29, September, 2020
Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More
