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  1. Indian Railways' Computerized Passenger Reservation System

    Authors: Jain, Rekha; Raghuram, G;

    Reference No: QM0213 Pages: 21 Published on: 1, January, 1988

    Abstract: Computerization of the Passenger Reservation System (PRS) is a key strategy in the corporate plan (1985- 2000) of the Indian Railways. As a part of this strategy, computerized PRS had been implemented in Delhi, Madras, Bombay and Calcutta by the end of 1988. The PRS in the secondlevel cities of Hyderabad, ... More

  2. Kaleidofin

    Authors: Mendonca, Valerie; Sharma, Supriya;

    Reference No: CIIE0017 Pages: 21 Published on: 29, December, 2020

    Abstract: Kaleidofin was co-founded in 2017 by Puneet Gupta and Sucharita Mukherjee; former CFO and CEO of IFMR (Institute for Financial Management and Research) Holdings Pvt Ltd. As part of their roles at IFMR, Gupta and Mukherjee focused on designing products and developing technology to push for financial inclusion. In their field ... More

  3. All India Police Duty Meet Website (B)

    Authors: Rai, Rajnish ;

    Reference No: PSG0134(B) Pages: 9 Published on: 29, September, 2020

    Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More

  4. All India Police Duty Meet Website (C)

    Authors: Rai, Rajnish ;

    Reference No: PSG0134(C) Pages: 4 Published on: 29, September, 2020

    Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More

  5. All India Police Duty Meet Website (A)

    Authors: Rai, Rajnish ;

    Reference No: PSG0134(A) Pages: 23 Published on: 29, September, 2020

    Abstract: The adoption of information technology (IT) in public services in India has been uneven and fraught with numerous difficulties. The case describes a context within the Indian police, where a middle-level officer, Vijay Kumar, led the adoption of an IT-based project to organise an All India Level Police Meet. Vijay ... More

  6. Razorpay: Providing Payment Convenience to Disruptors

    Authors: Ganjoo, Divya; Mukherjee, Saral; Mukhopadhyay, Sandip;

    Reference No: MAR0507 Pages: 18 Published on: 9, January, 2020

    Abstract: Razorpay is a four-year-old Indian B2B fintech startup in digital payments which is venturing into digital lending. It aims to simplify digital payment flows involved in acceptance, processing, and disbursement of payments through superior technology and automation. This case details how Razorpay creates value for businesses by offering service ... More

  7. Alternate Pathways for Leveraging Digital Technologies in Indian Agriculture

    Authors: Setia, Pankaj; Vemireddy, Vidya; Rathi, Manisha;

    Reference No: CDT0001 Pages: 24 Published on: 12, October, 2021

    Abstract: The case highlights the presence of the digital divide and information divide in agriculture. It suggests two alternative pathways to enhance digital adoption –- human augmented and technology driven. Building upon the fundamental differences in pathways of the above two options –- video dissemination being largely human-augmented, and FarmBeats being ... More

  8. Zoho Corp: Value Driven Business Model

    Authors: Narayanaswami, Sundaravalli ;

    Reference No: STR0492 Pages: 26 Published on: 25, July, 2025

    Abstract: This case study focuses on the Zoho Corporation's unique path in the Indian IT sector with the CEO Sridhar Vembu at the helm of affairs from company headquarters in rural Tamil Nadu. The case investigates Zoho's unconventional journey to becoming a major worldwide SaaS provider in India's evolving IT/ITES ... More

  9. Pipavav Railway Corporation Limited (A)

    Authors: Raghuram, G; Len Varghese George; Nishant Thusoo; Satyam Shivam Sundarm;

    Reference No: CIPR0004(A) Pages: 36 Published on: 23, March, 2010

    Abstract: This case focuses on risk identification in the context of a railway Public Private Partnership (PPP) project. The perspective is that of a lender. The project was to provide broad gauge (BG) rail connectivity to Pipavav port from Surendranagar, over a distance of 265 kms. The case provides the salient features ... More

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