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Latest published cases

List of Latest Published Cases

  1. IT in Telecom Management: The Malaysian Computer Automated Services System

    Authors: Jain, Rekha;

    Reference No: CISG0023 Pages: 13 Published on: 23, October, 1994

    Abstract: The case describes the process of development and implementation of a major application namely the Computer Automated Services System (CASS) in Telekom Malaysia, Malaysia. CASS is an integrated application covering invoicing, billing, work order generation and fault monitoring, which has provided both, financial benefits and improvement in quality of services, ... More

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  2. Order Processing System

    Authors: Korwar, Ashok;

    Reference No: IMG0012 Pages: 4 Published on: 29, July, 1995

    Abstract: This case is intended for use as an information technology/business process re-engineering case. It describes the order processing system of an office automation/equipment manufacturer and calls for the reader to suggest how IT could be applied to make it more efficient. ... More

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  3. Designing Knowledge Management Process at Infosys Technology Limited

    Authors: Verma, Sanjay;

    Reference No: CISG0075 Pages: 7 Published on: 30, June, 2003

    Abstract: The setting of a software development firm is discussed. The Chief Knowledge Officer has detailed requirements of the organization and is conceptualizing on a plan to implement Knowledge Management System. ... More

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  4. Canto Systems Limited

    Authors: Gupta, Parvinder;

    Reference No: OB0195 Pages: 15 Published on: 18, July, 2003

    Abstract: Canto Systems Limited (CSL), a Canto Group company was a leading international Information Technology organization headquartered in Mumbai. It had four operating divisions and five non-operating or support divisions. Software Development Division (SDD), the largest operating division of CSL, had a Business Unit (BU) structure since its inception. The new ... More

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  5. Risk Assessment of the Traffic Accounting System at AHAAN Telecommunications Limited

    Authors: Jain, Rekha; Raghuram, G;

    Reference No: CISG0078 Pages: 18 Published on: 5, September, 2003

    Abstract: In August 1999, Canto Systems Limited (CSL) won a contract to provide AHAAN Telecommunications Limited (ATL) with an integrated solution to cater to its building and accounting requirements. CSL partnered with various companies to provide the four modules that constituted the project within seven months of signing the contract. Neither did ... More

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  6. Bharti Cellular Limited (A)

    Authors: Jain, Rekha; Raghuram, G;

    Reference No: PSG0092(A) Pages: 32 Published on: 31, March, 2004

    Abstract: The case focuses on the bidding decision faced by Bharti Cellular Limited in the context of the fourth cellular licensing for cellular services in India. The Department of Telecommunications (DOT) announced the guidelines for the fourth cellular operator's license using the GSM standard in the 1800 MHz range, on January 5, 2001. There ... More

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  7. DISHA - Career @ Analytics

    Authors: Laha, Arnab Kumar; Das, M Sumita;

    Reference No: P&IR0203 Pages: 14 Published on: 4, March, 2008

    Abstract: The knowledge process outsourcing (KPO) industry employs some of the most highly skilled knowledge workers in India. The employees in this industry are mostly post-graduates and come from diverse backgrounds?engineering, economics, statistics, management, commerce, sciences,etc. Being an industry of recent origin the career paths of the employees in ... More

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  8. Babajob.com: Digitizing the Informal Job Sector

    Authors: Rangnathan, Kavitha; Sarin, Ankur;

    Reference No: CISG0109 Pages: 25 Published on: 14, October, 2009

    Abstract: BabaJob.com - based in Bangalore, India - is a unique for-profit venture that aims to connect workers in the informal job sector (cooks, gardeners, drivers etc) to potential employers. It uses a variety of information and communication technologies like the web, mobile phones, IVRS (interactive voice response systems) and ... More

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