Abstract
BabaJob.com - based in Bangalore, India - is a unique for-profit venture that aims to connect workers in the informal job sector (cooks, gardeners, drivers etc) to potential employers. It uses a variety of information and communication technologies like the web, mobile phones, IVRS (interactive voice response systems) and automated call-centers. Started by Sean Blagsvedt, an ex-Microsoft researcher, BabaJob had an initial philosophy of exploiting social networks to connect potential employers and employees, and hence had a parallel social networking site called BaBaLife. The company focus has since shifted away from the social networking aspect to using mobile technology to scale-out to a large number of clients. Since the potential employees (job seekers) are most likely to be less educated, poor and/or illiterate, the problem of connecting them to the digitized world is a major hurdle. This case details how BabaJob exploits cutting-edge technology to overcome these hurdles and efficiently link up employers to potential hires in the informal job sector. Since its inception in 2005, BabaJob has registered around 27,878 job-seekers, 1,60,817 jobs details and 6600 employers.
Additional Information
| Product Type | Case (colour) |
|---|---|
| Reference No. | CISG0109 |
| Title | Babajob.com: Digitizing the Informal Job Sector |
| Pages | 25 |
| Published on | Oct 14, 2009 |
| Year of Event | 2008-2009 |
| Authors | Rangnathan, Kavitha; Sarin, Ankur; |
| Area | Information Systems (IS) |
| Discipline | Human Resource Management, Innovation and Entrepreneurship, IT and Systems |
| Sector | Telecom and Software |
| Keywords | Digital Inclusion, Informal Labour Market, Mobiles, Informal Job Market, Technology, mobile phones, BOP business |
| Country | India |
| State | Karnataka |
| City | Banglore |
| Organization | Babajob Services Private Limited |
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