DISHA - Career @ Analytics

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Abstract

The knowledge process outsourcing (KPO) industry employs some of the most highly skilled knowledge workers in India. The employees in this industry are mostly post-graduates and come from diverse backgrounds?engineering, economics, statistics, management, commerce, sciences,etc. Being an industry of recent origin the career paths of the employees in this industry are not clearly defined. This case describes an initiative, Disha- Career @ Analytics, for providing the analytics employees of Genpact with a career path. The various strategic and tactical issues related to creation of the career path, the role of technical training for skill enhancement of employees, and the creation of a technical training programme that meets the diverse aspirations of employees are discussed.

Additional Information

Product Type Case
Reference No. P&IR0203
Title DISHA - Career @ Analytics
Pages 14
Published on Mar 4, 2008
Year of Event 2007
Authors Laha, Arnab Kumar; Das, M Sumita;
Area Human Resource Management (HRM)
Discipline Human Resource Management, IT and Systems, Strategic Management
Sector Telecom and Software
Keywords Career Path, Technical Training, Analytics
Country India
Organization Genpact

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