Reference No: BP0408(A)Pages: 8Published on: 20, December, 2017
Abstract: Diagnostics services in India were growing at 20% annually with billing of USD 3.4 billion. With WTO’s GATS, foreign competition was arising. Dr. Lal PathLabs had formidable brand recognition and Dr. Arvind Lal was wondering whether to accept private equity and induct management professionals to keep pace with competitors through acquisitions ... More
Reference No: CMHS0012Pages: 11Published on: 2, December, 2011
Abstract: Abdur Razzaque Ansari Memorial (ARAM) Weavers' Hospital was set up in 1996 in Ranchi by the Chotanagpur Regional Handloom Weavers' Cooperative Union Ltd, to fulfill the dream of Mr. Ansari who dedicated his entire life to the upliftment of the weaver community. Starting as a 75 bed secondary care health facility, ARAM ... More
Reference No: IS0151Pages: 16Published on: 28, July, 2025
Abstract: Kaiser Permanente entered into an IT contract with Epic Systems to provide software support in 2003 and engaged Tata Consultancy Services (TCS) as a subcontractor in 2011. TCS did not have full access to Epic’s “UserWeb” portal. It got unauthorised access and downloaded thousands of files. As a result, Epic sued ... More
Reference No: BP0442Pages: 15Published on: 31, March, 2020
Abstract: Corporate Social Responsibility (CSR) has emerged as an important area of corporate attention in an informationally integrated world. Corporates are realizing that how they are perceived by the larger society, has a bearing on their capacity to function effectively and create shareholder value. The task of developing and implementing the ... More
Reference No: CMHS0014(B)Pages: 12Published on: 22, June, 2012
Abstract: The increasing load on CMC hospital services over the years and its consequences on service quality has been a matter of great concern to Dr Suranjan Bhattacharji, the Director of CMC Hospital, Vellore. The hospital resources were getting stretched beyond limits in order to cope with the demand for services. ... More
Reference No: QM0214Pages: 15Published on: 1, January, 1988
Abstract: This case pertains to a decision situation faced by the Director, Christian Medical College and Hospital, Vellore, regarding computerization, specifically, the choice of mini computer systems with many terminals or local area networks for implementing the recommendations of the internal core committee for computerization. The computer system at CMC Vellore ... More
Reference No: BP0333Pages: 30Published on: 28, May, 2010
Abstract: This case, "One Mission, Multiple Roads: Aravind Eyecare System in 2009" is a sequel to the earlier case, "Aravind Eyecare System: Giving Them the Most Precious Gift" (BP 0299). It describes the new challenges facing AECS in 2009. It presents the strategic choices facing a mission driven organization like AECS. For its future ... More
Reference No: PSG0013TECPages: 8Published on: 1, January, 1979
Abstract: Saraspur PHC, under the control of the District Health Officer
(DHO), was showing poor performance in all programmes.
Moreover, its performance was deteriorating every month. This
surprised the DHO, for so far Saraspur had registered average
performance. Recently, it had been taken over by the regional
training centre as a ... More
Reference No: PROD0255Pages: 9Published on: 29, April, 2003
Abstract: The case presents the logistics of drug delivery system for TB eradication project (RNTCP). The central issue is how to modify the system to increase its efficiency and relevance. There is enough data in the case to discuss the implementation issues, as well. ... More
Reference No: COMM0031(B)Pages: 17Published on: 25, April, 2025
Abstract: In 2024, Johnson & Johnson (J&J) was in the throes of three crises. It was staring at reputational loss, failed restructuring, charges of corporate negligence, charges of ethical detours and large financial losses arising from the handling of investigations related to the crises. Despite corporate restructuring and three attempts at filing ... More
Reference No: COMM0031(A)Pages: 21Published on: 25, April, 2025
Abstract: In 2024, Johnson & Johnson (J&J) was in the throes of three crises. It was staring at reputational loss, failed restructuring, charges of corporate negligence, charges of ethical detours and large financial losses arising from the handling of investigations related to the crises. Despite corporate restructuring and three attempts at filing ... More
Reference No: BP0351Pages: 10Published on: 1, October, 2013
Abstract: This case provides an opportunity to identify and discuss issues in sustenance of an incumbent's strategy in the changing environment. The context is the practice of Nadi Nidan (pulse diagnosis) and treatment of disorders based on this according to Ayurveda, the ancient system of Indian medicine. It describes the functioning ... More
Reference No: ECO0370Pages: 16Published on: 3, February, 2026
Abstract: The case describes the evolution, design, implementation challenges and policy dilemmas of India’s Ayushman Bharat Pradhan Mantri Jan Arogya Yojana (PM-JAY), the world’s largest publicly financed health insurance programme. Through the narratives of Rani, a beneficiary struggling to access care, and Nisha Kumari, a policymaker preparing recommendations for ... More
