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  1. Desun Hospital, Kolkata: Speed, Specialization, and Scaling in Emergency Care

    Authors: Pingali, Viswanath; Roy, Debjit; Nayak, Shanchhith Singh;

    Reference No: CMHS0051 Pages: 31 Published on: 15, October, 2026

    Abstract: Desun Hospital, a private multispecialty hospital in Kolkata, has built a distinctive emergency care model that focuses on speed, specialisation and patient-centred operations. Its deposit-free admission policy, 24/7 specialist coverage, dedicated burns and trauma units, and technology-enabled coordination have established it as a referral destination for critical cases across Eastern India. ... More

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  2. Using Digital Implementation to Improve the Planning, Implementation, Use, and Maintenance of Civil Assets

    Authors: Satyarthi, Karn; Raj, Alok; Agarwal, Ujjawal; Arha, Himanshu;

    Reference No: CDT0004 Pages: 11 Published on: 17, September, 2026

    Abstract: In 2023, Karn Satyarthi, an Indian Administrative Services (IAS) officer and then Deputy Commissioner of Gumla district in Jharkhand, identified a systemic governance failure: hundreds of civil-works projects were executed annually, yet no department had a unified view of assets, project progress or maintenance needs. Data was fragmented across portals, registers ... More

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  3. Pramukh Swami Maharaj Shatabdi Mahotsav: Event Scale

    Authors: Gupta, Vishal; Gandhi, Manan;

    Reference No: ADCLOD0003 Pages: 34 Published on: 25, November, 2024

    Abstract: The case discusses the organisation – planning, construction, running and the winding-up – of the month-long Pramukh Swami Maharaj (PSM) Shatabdi Mahotsav (centenary festival) on a gigantic 600-acre site called the ‘Pramukh Swami Maharaj Nagar ’ held at the outskirts of Ahmedabad, Gujarat from December 15, 2022 to January 15, 2023. The case presents the details of ... More

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  4. CEAT: The Journey to Business Excellence

    Authors: Dixit, Vaidant; Mukherjee, Saral; Soman, Chetan;

    Reference No: O&DS0012 Pages: 30 Published on: 11, September, 2026

    Abstract: The case illustrates the journey of business transformation at CEAT. It traces the company’s path from 2008, when it was a loss-making firm with militant unionism and an abysmal quality and safety environment in neglected plants, to 2025, when it achieved financial turnaround and growth through a competitive advantage led by ... More

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