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  • Authors: Khokle, Pradyumana

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  1. Organizational Excellence

    Authors: Mishra, Vinita; Khokle, Pradyumana;

    Reference No: OB0223TEC Pages: 10 Published on: 31, October, 2019

    Abstract: This note discusses the idea of excellence in, and of, organizations. It looks at different types of organizational excellence as discussed in different parts of management literature, their meaning, and describes factors affecting organizational excellence. It also identifies some common ways in which organizations seek to measure or monitor excellence, ... More

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  2. Good Food Served Quietly: The Mime Restaurants (A)

    Authors: Khokle, Pradyumana; Kulkarni, Vaibhavi;

    Reference No: OB0240(A) Pages: 16 Published on: 6, March, 2020

    Abstract: The case captures the origin and initial years of two restaurants Mirchi & Mime and Madeira & Mime, which exclusively employed Speech and Hearing Impaired persons (SHI) as servers (often called “waiters” in India). It documents how the restaurants were set up, captures significant incidents during this initial period and the impact ... More

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  3. Good Food Served Quietly: The Mime Restaurants (B)

    Authors: Khokle, Pradyumana; Kulkarni, Vaibhavi;

    Reference No: OB0240(B) Pages: 7 Published on: 16, February, 2021

    Abstract: The case is a continuation of the part (A) of the case and focusses on the expansion of Mime restaurants to other cities. After establishing Mirchi & Mime and Madeira & Mime in Mumbai, the parent company, Squaremeal Foods Private Limited (SFPL), opened another Mirchi & Mime outlet in the city of Indore. ... More

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  4. Project "Re-inventing EPFO": Transforming Employees' Provident Fund Organization of India

    Authors: Verma, Sanjay; Khokle, Pradyumana W;

    Reference No: CISG0090 Pages: 26 Published on: 31, March, 2006

    Abstract: This case focuses on the challenges being faced by Employees Provident Fund Office (EPFO) in the era of economic liberalization. It provides opportunity to discuss issues in process improvements, organizational culture and performance incentives especially with respect to government departments. ... More

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  5. Values, Beliefs and Attitudes

    Authors: Surkund, Deepali; Khokle, Pradyumana W; Vohra, Neharika;

    Reference No: OB0194TEC Pages: 6 Published on: 20, May, 2003

    Abstract: Values, beliefs and attitudes have specific meanings but are often used interchangeably in popular literature and in common parlance. This note defines values, beliefs and attitudes and explains their meaning and classification. It further distinguishes between values, beliefs and attitudes and clarifies their usage when applied to social and organizational ... More

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