Abstract
This case focuses on the challenges being faced by Employees Provident Fund Office (EPFO) in the era of economic liberalization. It provides opportunity to discuss issues in process improvements, organizational culture and performance incentives especially with respect to government departments.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | CISG0090 |
| Title | Project "Re-inventing EPFO": Transforming Employees' Provident Fund Organization of India |
| Pages | 26 |
| Published on | Mar 31, 2006 |
| Authors | Verma, Sanjay; Khokle, Pradyumana W; |
| Area | Information Systems (IS) |
| Discipline | Operations Management |
| Sector | Government |
| Courses | Management Information Systems (MIS); Strategic Formulation and Implementation (SFI) |
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