Most Popular cases

Authors: Premapuri, Priyanka; Gupta Vishal;

Reference No: OB0231 Pages: 12 Published on: 8, June, 2018

Abstract: The case describes the dilemma faced by Meera Nair, chief manager at PhoenixWay – a consultancy firm that has successfully grown over the years. There is a silent conflict in the personalities, work styles and attitude of Meera Nair and Mohit Dubey, her contemporary looking after client relationships. Nair finds inconsistencies ... More

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Authors: Premapuri, Priyanka; Gupta Vishal;

Reference No: OB0231S Pages: 12 Published on: 8, June, 2018

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Authors: Sharma, Meenakshi;

Reference No: COMM0015 Pages: 3 Published on: 1, February, 2017

Abstract: The case deals with a situation where the protagonist, Abhik Roy, who heads a manufacturing unit of Pradhan Chemicals has committted something on behalf of his unit, to senior management. He now faces the challenge of getting the entire unit to go along with the initiative he has announced. He ... More

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Authors: Kulkarni, Vaibhavi;

Reference No: COMM0014 Pages: 5 Published on: 4, January, 2017

Abstract: The case explicates a situation wherein an international flight from Newark to Ahmedabad, with a stopover in Mumbai, is delayed during the final leg of its journey between Mumbai and Ahmedabad. The situation is further exacerbated by the fact that all international and domestic passengers are already on board when ... More

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Authors: Gupta, Nirmal; Gupta, Parvinder;

Reference No: OB0201(B) Pages: 3 Published on: 15, April, 2008

Abstract: The case adds to the data presented in case “Headset Headache (A)”. A customer was highly disappointed upon non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case highlights issues of employee attitude, conflict and customer service. ... More

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Authors: Gupta, Nirmal; Gupta, Parvinder;

Reference No: OB0201(A) Pages: 12 Published on: 15, April, 2008

Abstract: A customer was highly disappointed because of non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case describes the chain of events that started with the subscription. In the process, the case highlights issues of conflict, ethics and values. ... More

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Authors: Gupta, Nirmal; Gupta, Parvinder;

Reference No: OB0199 Pages: 5 Published on: 21, February, 2006

Abstract: Prashant felt the need to get a few suits stitched for his forthcoming functions. He bought the fabric and gave it to a reputed tailoring shop for stitching. When he visited the shop for trial of his suit, he was horrified to see the manner in which it was handled ... More

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Authors: Monippally, M M;

Reference No: COMM0001(A) Pages: 9 Published on: 8, November, 2002

Abstract: Pennar Investor Services Private Limited (PISPL); a share registry company, was set up in 1994 by the Pennar Group of companies initially to service Pennar shareholders and then to take on similar work for other companies. The client companies were doing very well and the fees for maintaining the shares and ... More

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Authors: Monippally, M M;

Reference No: COMM0001(B) Pages: 6 Published on: 8, November, 2002

Abstract: Pennar Investor Services Private Limited (PISPL); a share registry company, was set up in 1994 by the Pennar Group of companies initially to service Pennar shareholders and then to take on similar work for other companies. The client companies were doing very well and the fees for maintaing the shares and ... More

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