Innovative Practices for Managing Field Staff Knowledge: KM at Eureka Forbes 2004-2010

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Abstract

This is the third case from a three cases series. 2004 onwards, Eureka Forbes Ltd. (EFL) took unique initiatives to collect knowledge of its sales people. Various contests were devised and the learning was ploughed back into the organization. It also helped the organization to face various challenges. The challenge now is to sustain the initiatives taken so far and spread the learnings to everyone in the organization. Also challenge is to use existing knowledge in new markets an in changing environment.

Additional Information

Product Type Case (colour)
Reference No. BP0337(C)
Title Innovative Practices for Managing Field Staff Knowledge: KM at Eureka Forbes 2004-2010
Pages 41
Published on Mar 31, 2011
Authors Verma, Sanjay;
Area Strategy (STR)
Discipline IT and Systems, Strategic Management
Sector Manufacturing
Keywords Knowledge Management , Sales Force Mangement , Direct Marketing
Country India
Organization Eureka Forbes Ltd.

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