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Authors: Chandwani, Rajesh; Varkkey, Biju; Kadamberi, Vidya;

Reference No: HRM0240 Pages: 11 Published on: 5, February, 2019

Abstract: The case is based on heated e-mail conversations connected to the delivery of clean bottled water in the campus of a reputed research institute in southern India. The exchange between Tara Sharma (Programme Manager) and Shreejith Nair (Group Head- Engineering Service and Estate) relate to the quality of services provided. ... More

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