What’s in a name? That we call fair by any other name will it sell as well?

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Abstract

Emami is facing the heat from activist-consumers as well as its competitors. Competitors have renamed their cosmetic products by dropping the controversial word ‘fair.’ This was in response to the Black Lives Movement that erupted in the United States in May 2020. However, the movement against fairness is somewhat muted in India and is mostly occurring amongst urban, highly educated, younger cohort who are unlikely to be the users of the product anyway. The significant consumer base yearns for fairness and is willing to spend money on products which help them achieve the same. In such a scenario, how should Emami respond to competitor actions and consumer-activist pressure? The case provides an opportunity to discuss the significance of the brand name, role of advertising and gender stereotypes.

Additional Information

Product Type Case
Reference No. MAR0528
Title What’s in a name? That we call fair by any other name will it sell as well?
Pages 10
Published on Sep 14, 2022
Year of Event 2020
Authors Bakshi, Abhinav; Vijayalakshmi, Akshaya ;
Area Marketing (MAR)
Discipline Marketing
Learning Objective To understand the importance of a brand name To understand how brands can emerge from a crisis To learn more about brand and society relationship
Keywords Brand Name Change; Societal Impact; Consumer Movements; Colourism
Country India
Organization Emami Private Limited
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