Abstract
In December 2019, Aakanksha Devanshu Gandhi, President of Branding and New Business Development at Vadilal lce Creams, reviewed a revealing brand health survey report, the company’s first in more than a century. Despite strong awareness, the brand’s appeal among younger consumers had declined; the brand appeared outdated and did not generate excitement among youth. The case traces Vadilal’s growth from a soda fountain in 1907 to a leading frozen-dessert brand, while examining India’s evolving ice cream market. It highlights challenges faced by legacy brands when adapting to rapidly changing youth-driven industries and invites strategic reflection on balancing heritage with modernity to maintain relevance and competitiveness in a dynamic consumer landscape.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | MAR0560 |
| Title | Vadilal: Reinventing a Legacy Brand |
| Pages | 18 |
| Published on | May 6, 2026 |
| Year of Event | 2019 |
| Authors | Kar, Rohan; Borah, Sourav; |
| Area | Marketing (MAR) |
| Discipline | Marketing |
| Sector | Manufacturing |
| Learning Objective | • Understand ways in which legacy brands sustain strategic relevance and differentiation in impulse-driven, competitive markets • Examine the evolution of consumer behaviour and decision journeys as cultural, technological and generational dynamics change • Analyse the influence of organisational capabilities, including operational efficiency, innovation and marketing adaptability, on brand longevity • Evaluate the role and influence of channel collaborators in driving visibility, access and brand performance within complex distribution ecosystems • Identify ways in which Marketing, Finance and Operations should integrate to achieve coherent competitive positioning, balancing consumer relevance, cost efficiency and long-term profitability. |
| Keywords | Marketing; Strategy; Probabiligy; Legacy Brand; Positioning; Operations |
| Country | India |
| State | Gujarat |
| City | Ahmedabad |
| Access | For All |
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