Towards the Deming Prize - The Case of Tata Steel (A)

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Abstract

In this case we describe the gradual transformation of India's largest private sector steel manufacturer Tata Steel that enabled it to win the coveted Deming Prize for quality. The case discusses how the company is able to maintain a relentless focus on meeting the customers' needs, sustain a culture for excellence in quality, build processes that empower the workers in taking decisions related to their area of work freely, instill leadership skills at all levels, and embed continuous improvement as part of their organizational culture. 

Additional Information

Product Type Case
Reference No. PROD0297
Title Towards the Deming Prize - The Case of Tata Steel (A)
Pages 19
Published on Feb 15, 2014
Authors Laha, Arnab K; Dutta, Goutam;
Area Production Management (PROD)
Keywords Quality management; Deming Prize; Customer satisfaction; Empowerment; Leadership

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