Titan Company: Tracing the Journey of Analytics Adoption

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Abstract

The case traces the adoption of analytics by Titan, a legacy company. The challenges faced during the digitisation journey are highlighted through the perspective of the central protagonist, Rohan Solanki, the Head of Analytics. Established in 1987, Titan operated in three major divisions: Jewellery, Watches and Eyewear as of November 2022. In 2010, the company decided to delve into analytics. However, it encountered multiple challenges ranging from issues with the collection of data to issues with the operation and creation of an analytics organisation. As the organisation was extremely successful, it faced the key challenge of having to convince various stakeholders to accept the new way of adapting to a data-driven world.

Additional Information

Product Type Case
Reference No. CDSAI0002
Title Titan Company: Tracing the Journey of Analytics Adoption
Pages 25
Published on Apr 19, 2023
Year of Event 2022
Authors Banerjee, Arindam; Borah, Sourav Bikash; Kumar, Yashwanth;
Area Centre for Data Science and Artificial Intelligence (CDSAI)
Discipline IT and Systems, Marketing, Operations Management, Strategic Management
Sector Manufacturing
Learning Objective To understand the challenges associated with the digitisation of a legacy company. To delineate the factors that help organisations to start and sustain digital transformation processes. To analyse the steps required for digital transformation of a legacy firm. To understand interdepartmental synergies and conflicts during the digital transformation process.
Keywords Analytics; New Capability Adoption; Digital Strategy; Data Science; Consumer Durable; Transformation
Country India
State Karnataka
City Bengaluru
Organization Titan Company
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