The case deals with the problem of maintaining discipline in a major branch of a large bank. Employees stop work following the sudden breakdown of airconditioning equipment, leave the office, and mark incorrect time in the registers while leaving. The local union leaders stage a noisy demonstration within the bank premises. The branch management reports the matter to the head office, which suggests disciplinary action. The case is useful in highlighting the complications involved in administering the personnel and industrial relations functions, at the local levels, in the centralized organizational setup of a bank.