Abstract
This case exercise enables an understanding of applying Queuing models in the context of Queues in a post office. The issues of universalization of country due to computerization, appropriate segmentation of client system to help demand analysis are also highlighted.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | QM0238 |
| Title | Swami and His Friends at the Malgudi Post Office |
| Pages | 4 |
| Published on | Aug 9, 1996 |
| Year of Event | 1996 |
| Authors | Raghuram, G; |
| Area | Quantitative Methods (QM) |
| Discipline | IT and Systems, Operations Management |
| Sector | Miscellaneous |
| Keywords | Service Management, Operations Management, Queuing Models, Queuing Theory, Postal Services |
| Country | India |
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