Paytm: The Lucky Lifafa Campaign

* Required Fields

Abstract

The Indian digital payment market was estimated to grow to around USD 700 billion - USD 1 trillion by 2022. A number of players had entered the market to challenge Paytm which aimed to maintain its prominent position in the Indian mobile wallet space. To increase its user base and use-cases, Paytm introduced the Lucky Lifafa campaign to provide Indian users a novel way of sending money as a gift. The campaign bore similarities to the Red Envelope campaign used by WeChat to garner a wide user base in Chine. In spite of gift-giving being an integral part of Indian culture, the acceptance of Lucky Lifafa among Indian users was significantly different from that of the Red Envelope among Chinese users. The case describes the Lucky Lifafa campaign and the context in which it was executed, thus highlighting the differences in the way gifts are given in Chinese and Indian societies. Additionally, the case also provides details of existing and upcoming players in the mobile wallet market space in India.

Additional Information

Product Type Case
Reference No. MAR0504
Title Paytm: The Lucky Lifafa Campaign
Pages 14
Published on Jun 3, 2019
Year of Event 2017
Authors Titus, Nidhi; Abhishek; Mukherjee, Saral;
Area Marketing (MAR)
Discipline Marketing
Learning Objective Exposure to different types of mobile wallets. Understanding the manner in which mobile wallet players can increase use-cases. Understanding the way by which platform businesses can use promotions to increase their user base.
Keywords mobile payments; mobile wallets; promotions; platform business
Country India
Access For All

My Cart

You have no items
in your shopping cart.