ONDC: Catalysing Digital Transformation in India's E-Commerce Landscape

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Abstract

Open Network Digital Commerce (ONDC) is a Government of India initiative aimed at democratising e-commerce in India by encouraging fair competition and eliminating platform monopolies. It leverages open protocol to allow businesses of all sizes and industries to join its network, consistently adding new categories and participants since its launch. However, to be successful, its target was to increase the e-commerce penetration rate in India by 25% from the current 4.3%. The organisation was evaluating its approach and refining its strategy for expansion into other markets and categories. The case revolves around the future strategy for ONDC. The crux of the case is deciding upon the appropriate strategy for a platform-agnostic network to accelerate e-commerce penetration by onboarding the majority of existing e-commerce players on their network.

Additional Information

Product Type Case
Reference No. CDT0003
Title ONDC: Catalysing Digital Transformation in India's E-Commerce Landscape
Pages 17
Published on Oct 10, 2025
Year of Event 2025
Authors Tiwari, Tara; Setia, Pankaj;
Area Centre for Digital Transformation (CDT)
Discipline Marketing, Operations Management, Strategic Management
Sector Government, Trade
Learning Objective To understand the evolution of the retail industry in India. a) Bottlenecks in traditional retail/drivers of digital commerce? To understand the model, structure, and technology of ONDC. a) Categories for serving customer segments? b) Buying process on the network? How is it different from buying on e-commerce platforms? How is ONDC positioned in the digital commerce space relative to others from a technology and customer viewpoint? To come up with the action plan (strategy) for ONDC for: a) Achieving the desired market share
Keywords Digital Public Infrastructure; Innovation; Online Shopping; Platform; MSMEs; Retails
Country India
State Delhi
City New Delhi
Organization Open Network for Digital Commerce
Access For All

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