Navigators Logistics Company was facing regular issues with the clients in terms of fluctuation in demand volumes and extended credit period. The spread of client transportation requirement was not consistent throughout the year and that was the major point of distress. Further, the process for handling internal transactions was manual with limited process checks. This led to unproductive man-hours and adversely affected business profitability. Should the company restructure the entire client portfolio? What process changes are needed to manage internal operations?