This case addresses the concerns of a hospital in providing medical care to its patients - both inpatients and outpatients. These concerns have become very serious of late, since the costs for providing quality health care has been increasing in recent few years. Critical success factors for the hospital's performance will have to be identified and an appropriate MIS designed to plan and monitor the hospital performance levels. Care has to be exercised in designing the proposed MIS in order to address the concerns of the hospital authorities as well as the doctors and patients.