Mercury Global Corporation

* Required Fields

Abstract

The case traces the evolution of the offshore Analytics operations of a large US based bank in India. It recounts the challenges of coupling geographically-disparate, culturally-alien and, somewhat antagonistic groups of employees within the organization to ensure a productive operation. It touches upon the unique dimensions of organization design in a globally operated organization. Besides all these, the case points to the issues related to work flows and coordination across teams that are operating in different time zones, have skewed capabilities and, do not interact on a person-to-person contact except over the wire. Overall, this case provides exposure into more challenges than solutions for new age global organizations. Given the topical nature of these problems, the case provides ample opportunities for participants to delve into the long term issues of managing such geographically-spaced organizations.

Additional Information

Product Type Case
Reference No. IMG0018
Title Mercury Global Corporation
Pages 16
Published on Jul 4, 2013
Year of Event 2004
Authors Banerjee, Arindam;
Area International Management Group (IMG)
Keywords Global Organization, Offshoring, Organization Design, Analytics, Work Flows
Country India

My Cart

You have no items
in your shopping cart.