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  1. Remove This Item Sector: Public Sector
  2. Remove This Item Discipline: Management Education
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Latest published cases

List of Latest Published Cases

  1. Employee Provident Fund Organization (EPFO): Towards consumer centricity

    Authors: Ravichandran, N;

    Reference No: PSG0128 Pages: 26 Published on: 4, April, 2018

    Abstract: The Employee Provident Fund Organization (EPFO), established by the Government of India is one of the World’s Largest Social Security Organizations. The purpose of EPFO is to ensure social security for Industrial workers and their dependents. EPFO maintains more than 15 crore accounts of its members. Traditionally EPFO had been ... More

  2. Appreciative Inquiry: A Positive Way to Manage Change

    Authors: Gupta, Vishal; Shah, Binita;

    Reference No: OB0229TEC Pages: 9 Published on: 14, March, 2018

    Abstract: In our problems lie our greatest opportunities. Appreciative inquiry creates a dialogic environment that excites imagination. The appreciative conversations that take place one to one, in small groups, and in ever larger circles, serve to build trust and strengthen relationships allowing for the disruption of old patterns of thinking. This ... More

  3. GAIL 'Saksham' Program: Remoulding the Future

    Authors: Gupta, Vishal; Turaga, Rama Mohana; Mittal, Shweta;

    Reference No: PSG0123 Pages: 19 Published on: 28, July, 2017

    Abstract: ‘Saksham’, a corporate social responsibility (CSR) initiative of one of the largest public sector companies in India, the Gas Authority of India Limited (GAIL), provides specific training in skills required for plastic industry to low-income communities potentially affected by GAIL’s business operations. Unlike a typical GAIL CSR programme, which ... More

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