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Latest published cases

List of Latest Published Cases

  1. Employee Provident Fund Organization (EPFO): Towards consumer centricity

    Authors: Ravichandran, N;

    Reference No: PSG0128 Pages: 26 Published on: 4, April, 2018

    Abstract: The Employee Provident Fund Organization (EPFO), established by the Government of India is one of the World’s Largest Social Security Organizations. The purpose of EPFO is to ensure social security for Industrial workers and their dependents. EPFO maintains more than 15 crore accounts of its members. Traditionally EPFO had been ... More

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  2. Appreciative Inquiry: A Positive Way to Manage Change

    Authors: Gupta, Vishal; Shah, Binita;

    Reference No: OB0229TEC Pages: 9 Published on: 14, March, 2018

    Abstract: In our problems lie our greatest opportunities. Appreciative inquiry creates a dialogic environment that excites imagination. The appreciative conversations that take place one to one, in small groups, and in ever larger circles, serve to build trust and strengthen relationships allowing for the disruption of old patterns of thinking. This ... More

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  3. GAIL 'Saksham' Program: Remoulding the Future

    Authors: Gupta, Vishal; Turaga, Rama Mohana; Mittal, Shweta;

    Reference No: PSG0123 Pages: 19 Published on: 28, July, 2017

    Abstract: ‘Saksham’, a corporate social responsibility (CSR) initiative of one of the largest public sector companies in India, the Gas Authority of India Limited (GAIL), provides specific training in skills required for plastic industry to low-income communities potentially affected by GAIL’s business operations. Unlike a typical GAIL CSR programme, which ... More

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  4. A Tale of Two Tragedies: Bhopal Gas Leak in India and BP Oil Spill in US

    Authors: Sharma, Dheeraj;

    Reference No: MAR0468 Pages: 41 Published on: 9, May, 2016

    Abstract: The case deals with comparison of two events namely Bhopal Gas Tragedy and BP Oil Spill Tragedy. Specifically, the case compares the negotiation process and the outcome of negotiation process. In other words, the case compares how negotiation was carried out on behalf of victims of these tragedies and resulted ... More

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  5. Endless Choices in an Investors' Paradise: Togo

    Authors: Mathur, Ajeet;

    Reference No: ECO0356 Pages: 35 Published on: 3, March, 2016

    Abstract: The case describes how Togo was devastated by a combination of poor public policy and risk-averse foreign investors. The case provides a setting for the study of both Country Risk and Political Risk from the perspective of multilateral aid development financing agencies, foreign investors and citizens in a developing country ... More

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  6. Container Train Operations: Introducing Competition (A)

    Authors: Raghuram, G; Gangwar, Rachna; Morris, Sebastian; Pandey, Ajay;

    Reference No: CIPR0007(A) Pages: 16 Published on: 6, July, 2010

    Abstract: In May 2005, the Committee on Infrastructure took a decision that the Ministry of Railways, in consultation with Planning Commission, would prepare a policy for permitting private and public sector operators to run container trains through the Indian Railways (IR) network. CONCOR, a listed subsidiary of IR, was the only container ... More

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  7. Container Train Operations: Introducing Competition (B)

    Authors: Raghuram, G; Gangwar, Rachna; Morris, Sebastian; Pandey, Ajay;

    Reference No: CIPR0007(B) Pages: 18 Published on: 6, July, 2010

    Abstract: In October 2005, the representatives of the Planning Commission, Ministry of Railways, Ministry of Commerce and Industry, and Ministry of Shipping met to discuss the RITES recommendations to work towards framing a policy document for running container trains by private and public sector operators on the IR network. Starting with this ... More

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  8. Mormugao Port Trust and South West Port

    Authors: Raghuram, G; Gangwar, Rachna;

    Reference No: CIPR0006 Pages: 13 Published on: 26, April, 2010

    Abstract: It was June 2008. The conflicts between Mormugao Port Trust (MoPT) and South West Port Limited (SWPL) on coal/coke handling once again surfaced following a report submitted by the National Environmental Engineering Research Institute (NEERI) concluding that residents of Vasco city near the port were inhaling coal pollution much beyond ... More

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  9. Midnight Flight (A)

    Authors: Gupta, Parvinder; Gupta, Nirmal;

    Reference No: OB0196(A) Pages: 5 Published on: 1, October, 2006

    Abstract: A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the train. The reason given to them by the duty manager at the ... More

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  10. Midnight Flight (C)

    Authors: Gupta, Parvinder; Gupta, Nirmal;

    Reference No: OB0196(C) Pages: 5 Published on: 16, January, 2006

    Abstract: The case adds to the data presented in cases "Midnight Flight (A)" and "Midnight Flight (B)". A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as ... More

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  11. Midnight Flight (B)

    Authors: Gupta, Parvinder; Gupta, Nirmal;

    Reference No: OB0196(B) Pages: 4 Published on: 16, January, 2006

    Abstract: The case adds to the data presented in case "Midnight Flight (A)". A couple was denied boarding a flight for which they had confirmed booking. They had to travel onwards by a train to reach their destination. Now their entire schedule was in a mess as they also missed the ... More

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  12. Chilli in Soup (A)

    Authors: Bandyopadhyay, T.; Raghuram, G; Sisodia, Neeraj;

    Reference No: CMA0811(A) Pages: 26 Published on: 1, January, 2005

    Abstract: Chilli is the main earner in the Indian spices export basket. In 2003,, incidents of adulteration of chilli powder (using carcinogenic dyes) by some unscrupulous and careless exporters led to large-scale product recalls in the UK and tainted the image of the Indian spice export industry. This resulted in a complete ... More

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