Abstract
Gush Beauty, founded by Sheil Jain in 2019, is an Ahmedabad-based direct-to-consumer (D2C) beauty and personal care brand that caters to Gen Z consumers seeking simplicity and innovation. Known for its stackable and multifunctional products, the brand initially received a positive response from customers online. However, rising competition in the beauty sector, increasing customer acquisition costs and declining returns on advertising spend challenged the company’s profitability. With a growing dependence on online marketplaces, Gush Beauty is re-evaluating its distribution mix. The company aims to balance its D2C website, third-party platforms and selective retail collaborations to support sustainable growth.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | MAR0562 |
| Title | Gush Beauty - Redefining the Beauty Regime for Gen Z |
| Pages | 11 |
| Published on | Sep 22, 2026 |
| Year of Event | 2023 |
| Authors | Mishra, Oly; Vipin, Agrawal; Roy, Subhadip; Nasit, Alpesh; Amin, Shahid; |
| Area | Marketing (MAR) |
| Discipline | Marketing |
| Sector | Health |
| Learning Objective | • Understand the challenges of brand positioning for a new entrant • Realize the role of mapping the customer journey for effective marketing • Evaluate the challenges of scaling up an online start-up operating in the D2C space facing competition and stagnating sales. • Evaluate marketing communication plan effectiveness using the right metrices for a new brand. |
| Keywords | Brand Management, Digital Marketing, Personal Care, Marketing Strategy |
| Country | India |
| Courses | Ph.D, MBA(PGP), MBA-FABM, MBA-PGPX, EEP, ePGP |
| Access | For All |
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