Gush Beauty - Redefining the Beauty Regime for Gen Z

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Abstract

Gush Beauty, founded by Sheil Jain in 2019, is an Ahmedabad-based direct-to-consumer (D2C) beauty and personal care brand that caters to Gen Z consumers seeking simplicity and innovation. Known for its stackable and multifunctional products, the brand initially received a positive response from customers online. However, rising competition in the beauty sector, increasing customer acquisition costs and declining returns on advertising spend challenged the company’s profitability. With a growing dependence on online marketplaces, Gush Beauty is re-evaluating its distribution mix. The company aims to balance its D2C website, third-party platforms and selective retail collaborations to support sustainable growth.

Additional Information

Product Type Case
Reference No. MAR0562
Title Gush Beauty - Redefining the Beauty Regime for Gen Z
Pages 11
Published on Sep 22, 2026
Year of Event 2023
Authors Mishra, Oly; Vipin, Agrawal; Roy, Subhadip; Nasit, Alpesh; Amin, Shahid;
Area Marketing (MAR)
Discipline Marketing
Sector Health
Learning Objective • Understand the challenges of brand positioning for a new entrant • Realize the role of mapping the customer journey for effective marketing • Evaluate the challenges of scaling up an online start-up operating in the D2C space facing competition and stagnating sales. • Evaluate marketing communication plan effectiveness using the right metrices for a new brand.
Keywords Brand Management, Digital Marketing, Personal Care, Marketing Strategy
Country India
Courses Ph.D, MBA(PGP), MBA-FABM, MBA-PGPX, EEP, ePGP
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