Dhruva Advisors: Culture as North Star of Growth

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Abstract

The case describes the first four years of Dhruva, a tax advisory firm set up by Dinesh Kanabar, ex-Deputy CEO of KPMG. Dinesh and other founding partners had worked with the Big-4 firms and were familiar with some of the tensions in the overall ecosystem of Professional Services Firms. Dinesh wanted to build a distinctive professional service firm driven by values of cooperation, high quality work, transparency and stewardship. Very early in its journey, Dhruva’s founding team decided that they would use organizational culture as the North Star for guiding decisions related to growth, internal organization design and even admission of new members including Partners. The first four years turned out to be highly successful for the firm. Since inception, it was ranked as Tier-1 firm in the tax advisory space. It was apparent that the firm had succeeded in building a model of alternate organizational paradigm for professional service firms. The next challenge was to test the scalability of this model as the firm embarked on an ambitious growth journey.

Additional Information

Product Type Case
Reference No. OB0238
Title Dhruva Advisors: Culture as North Star of Growth
Pages 19
Published on Nov 21, 2019
Year of Event 2018-19
Authors Sharma, Sunil; Gupta, Parvinder;
Area Organizational Behaviour (OB)
Discipline Human Resource Management, Organizational Behaviour, Strategic Management
Learning Objective Understand alignment between strategy and organizational architecture of a professional service firm. Appreciate the role of culture in building a distinctive work force and client service. Experience the trade-offs involved in organizational growth and purpose of organization.
Keywords Tax Advisory; Professional Service; Entrepreneurship; Leadership; Big-4; High performing teams
Country India
Organization Dhruva Advisors
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