Computerization of a government department is a very challenging process as it involves multiple stakeholders and power centers. Stakeholder identification as well as designing a system specific to the needs of a particular department can be a complex process. The computerization of police department in WKSWI was initiated in mid 90’s but it was not a successful. The case illustrates the challenges of computerization process in a bureaucratic environment. With multiple touch points and interdependent processes, designing and successfully implementing a technology solution for such environment could be a major challenge.