Abstract
This case explores the leadership of Chhaya Sharma, Deputy Commissioner of Police (South District, New Delhi), during the investigation of the 2012 Nirbhaya case, a high-profile crime investigated under intense public and institutional scrutiny. It highlights Sharma’s commitment to procedural integrity, strategic planning and ethical accountability during a crisis. By organising specialised teams, ensuring adherence to legal standards and maintaining composure under pressure, Sharma demonstrated exemplary crisis management and professionalism. The case provides valuable insights into adaptive leadership, attention to detail and the importance of team coordination and stakeholder engagement in achieving swift, accurate and just investigative outcomes.
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | PSG0150 |
| Title | Chhaya Sharma: Holding The Line For Nirbhaya |
| Pages | 13 |
| Published on | Jul 13, 2026 |
| Year of Event | 2012 |
| Authors | Narayanaswami,Sundaravalli; Saxena, Anumeha; ; |
| Area | Public Systems Group (PSG) |
| Discipline | Ethics and Governance, Public Policy and Law |
| Sector | Government, Public Sector |
| Learning Objective | 1) Demonstrating leadership grounded in procedural integrity under crisis conditions despite external scrutiny and urgency to sustain trust, fairness, and justice. 2) Applying strategic structured planning (building of cross-functional teams and placing the control room strategically) and risk mitigation in complex, multi-stakeholder environments, to mitigate risks of lapses and delays. 3) Evaluating the role of detail orientation (such as, in respect of visual cues, forensic documentation, witness interactions) and situational awareness, in influencing outcomes. 4) Assessing how adaptive leadership and accountability (shown through non-hierarchical allocation of duties, coordination with stakeholders, and proactive engagement with oversight bodies) foster effective team performance by encouraging responsiveness and resilience. |
| Keywords | Leadership under Crisis, Evidence-based Investigation, Institutional Credibility, Law and Society |
| Country | India |
| Courses | MBA (PGP), MBA-PGPX, EEP, ePGP, ePGD-ABA |
| Access | For All |
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