Reference No: BP0057Pages: 40Published on: 1, January, 1974
Abstract: Narrates the success of one of the oldest banks in India; identifies the changing trends over the years in the ethics of the banking business and the circumstances leading to bank nationalization; and discusses the performance budgeting system introduced by the bank for achieving these objectives. ... More
Reference No: OB0201(A)Pages: 12Published on: 15, April, 2008
Abstract: A customer was highly disappointed because of non-receipt of the gift that was promised with his five-year subscription to a business magazine. The case describes the chain of events that started with the subscription. In the process, the case highlights issues of conflict, ethics and values.
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