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Authors: Shah, B G; Anantharaman, K;

Reference No: F&A0155(A) Pages: 14 Published on: 1, January, 1970

Abstract: Describes a large commercial bank's system of performance appraisal for its branches along five major dimensions: 1) growth in deposits/advances (depending on whether they are deposits-heavy or advance-heavy branches), 2) profits or losses, 3) staff relations, 4) efficiency in internal branch routine, and 5) customer service. In actual practice, however, the management ... More

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