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Authors: Bahuguna, Doorva

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Ahmedabad Regional Passport Office: Rapid Response Time by Process Redesign
Authors: Bahuguna, Doorva; Ravichandran, N;

Reference No: PROD0250 Pages: 18 Published on: 25, June, 2002

Abstract: The case describes the process followed by the RPO, Ahmedabad in issuing a passport. The resources available are described. The status of consumer response time is included. Adequate information is provided to redesign the process, to improve response time. The impact of technology is highlighted. The issues related to any ... More

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