Abstract
On May 27, 2020, a blowout occurred in Well No. 5 at Baghjan (Assam); the well, owned by Oil India Ltd., caught fire on June 9, 2020. For almost five and a half months, the company tried to douse the 200-foot high flame but failed to do so. Finally, on Day 173, Oil India Ltd succeeded in capping the well. Biswajit Roy, Director (Human Resources and Business Development), was tasked with investigating the nature and cause of the crisis. Roy pondered on the nature of the crisis: Had it been purely technical or stakeholder-induced? What had led to the chaotic condition? Could things have been done differently?
Additional Information
| Product Type | Case |
|---|---|
| Reference No. | COMM0029 |
| Title | #BaghjanBurns: Crisis at Oil India Ltd |
| Pages | 22 |
| Published on | Dec 9, 2022 |
| Year of Event | 2020 |
| Authors | Kaul, Asha; Chaudhri, Vidhi; |
| Area | Communications (COMM) |
| Discipline | Communication |
| Sector | Public Sector |
| Learning Objective | Understand crisis as a multidimensional occurrence, an event and a process. Examine the relationship between crisis management and organisation resilience. Identify organisational processes that leads to organisational weakening and vulnerability. Comprehend the impact of systemic forces rather than isolated decisions in crisis situations. |
| Keywords | Crisis; Communication; Reputation; Stakeholders |
| Country | India |
| State | Assam |
| City | Baghjan |
| Access | For All |
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